When setting up new account or changing the settings in an existing account on a Samsung Galaxy S6 the screen that appears for the typing function obscures the import and done buttons - so to actually complete the setup exercise is next to impossible!
Ive experienced the same problem with most android hardware
PLEASE HELP THE NUMBER OF CUSTOMERS THAT COMPLAIN >>>>>>>>>>>>>
Hmm, I have an S8 and have just checked.
When I enter this screen I get the right hand hot button (which is below the screen you have there) changed from a back arrow to a down arrow. Pressing this closes the keyboard.
This is the same operation on my wifes S9, and I think her previous A5.
What version of OS are you running ?
My phone shows android version 8.0.0 if it helps.
I don\'t believe that I can get an arrow screen at the bottom there would not be enough room have not seen this function.
I don\'t think it is just me many of our customers have been struggling to get their apps installed due to this problem
Our developer had the undersatnding that the pull down button was available on all android phones. But we will add a button in the next version of the android app
12-03-2018, 01:36 PM (This post was last modified: 12-03-2018, 01:39 PM by John W.)
I just tried this again on my phone and can reproduce what you are seeing. I believe it could be because of your phone settings.
If you swipe up from the bottom of the screen does it present the navigation bar ?
If this does it, double click on the dot on the left of the navigation bar so it doesn\'t auto-hide. You can double tap it again to auto-hide the bar again :-)
I hope this helps. Obviously if this doesnt do it, I\'ve been no help at all :?
My S6 does NOT swipe up.
As far as I can see this would not be a default option and after a few minutes searching through the settings I cannot see where this would be activated.
So when is the long awaited update to the app expected? May be first 1/4 of 2019?
