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+-- Forum: Software Applications (https://www.comfortforums.com/forum-4.html)
+--- Forum: Comfort Android App (https://www.comfortforums.com/forum-110.html)
+--- Thread: PROBLEMS SETTING UP THE APP ON SAMSUNG GALAXY S6 (/thread-4984.html)
- Home - 11-29-2018
When setting up new account or changing the settings in an existing account on a Samsung Galaxy S6 the screen that appears for the typing function obscures the import and done buttons - so to actually complete the setup exercise is next to impossible!
Ive experienced the same problem with most android hardware
PLEASE HELP THE NUMBER OF CUSTOMERS THAT COMPLAIN >>>>>>>>>>>>>
- John W - 11-29-2018
Hmm, I have an S8 and have just checked.
When I enter this screen I get the right hand hot button (which is below the screen you have there) changed from a back arrow to a down arrow. Pressing this closes the keyboard.
This is the same operation on my wifes S9, and I think her previous A5.
What version of OS are you running ?
My phone shows android version 8.0.0 if it helps.
- slychiu - 11-30-2018
The down arrow should be seen in Android, see belowBut if you set full screen you will hide the button
- Home - 11-30-2018
Samsung S6Android V7.0
I don\'t believe that I can get an arrow screen at the bottom there would not be enough room have not seen this function.
I don\'t think it is just me many of our customers have been struggling to get their apps installed due to this problem
- slychiu - 12-01-2018
Our developer had the undersatnding that the pull down button was available on all android phones. But we will add a button in the next version of the android app
- Swiss-Toni - 12-01-2018
Same issue on my phone samsung A3
- Home - 12-03-2018
Bearing in mind that I now have SEVERAL customers that are looking to implement the APP and cannot ! WHEN IS THE NEXT ITTERATION OF THE APP DUE OUT?
- John W - 12-03-2018
I just tried this again on my phone and can reproduce what you are seeing. I believe it could be because of your phone settings.
If you swipe up from the bottom of the screen does it present the navigation bar ?
If this does it, double click on the dot on the left of the navigation bar so it doesn\'t auto-hide. You can double tap it again to auto-hide the bar again :-)
I hope this helps. Obviously if this doesnt do it, I\'ve been no help at all :?
- slychiu - 12-03-2018
Thanks I was trying to figure out how to lock that navigation bar, as I prefer to have it available all the time
- Home - 12-03-2018
My S6 does NOT swipe up.
As far as I can see this would not be a default option and after a few minutes searching through the settings I cannot see where this would be activated.
So when is the long awaited update to the app expected? May be first 1/4 of 2019?