IR Codes Cannot be learned

[engmoabel]

thanx for ur support  and fast reply , i learn the ir codes but there is problem the air condition is switched on from the system but not switched off and i tried to  learned the OFF code again many times but it is still the same and didn\'t switch off the air condition,
 by the way,  the air condition is Carrier Xpression .
what should i do?

[slychiu]

Are you sure that is the Off code that you are learning? Is there a beep sound on the receiver when the Off signal is sent?

Can you check that the Off code was sent to the IR Transmitter? You can use your phone camera to see the IR signal as you are transmitting it. IR signals can usually be seen from a camera viewer

You can also Learn the transmitted code and compare it with the learned code to see if there are any differences

Send us the IFR file and the Raw code. The raw code is saved using a button onn the Learner software page

[engmoabel]

i am sure it is the OFF code not ON codei will send u the ir file and will check if the dome sent off code or not

[engmoabel]

i will send the ON code

[engmoabel]

the ir code .raw

[hendy]

[user=1]slychiu[/user] wrote:

Are you sure that is the Off code that you are learning? Is there a beep sound on the receiver when the Off signal is sent?

Can you check that the Off code was sent to the IR Transmitter? You can use your phone camera to see the IR signal as you are transmitting it. IR signals can usually be seen from a camera viewer

You can also Learn the transmitted code and compare it with the learned code to see if there are any differences

Send us the IFR file and the Raw code. The raw code is saved using a button onn the Learner software page

Hi,
We have taken a look at the IFR file and the raw code; both look okay.

Please provide us with more information by answering the question posted by slychiu earlier.
Is there a beep sound on the air conditioner when the OFF code is sent from Comfort?
Also, can you send the cclx file to support@cytech.biz so we can see if there are problems in configuration file? How does the OFF code get triggered? From Control Menu or somewhere else?

[engmoabel]

there is no beep when sending off code , and there is only beep when send on  code .

[slychiu]

How about the cclx file, can you send to support@cytech.biz

[hendy]

From your cclx file I can see there are two air conditioners.
And you control them from remote control (RC01) room 1 and room 3, function 3 (for off) and function 4 (on).
Is this the way you control the air-conds?
If this is the case then I see no problem to it.

One possibility is that the air-cond off responses are not written to Comfort for one reason or another.
Can you do a full Write (PC --> Comfort) again?
Test the air-cond\'s on / off responses again afterward.