08-24-2010, 08:33 PM (This post was last modified: 08-24-2010, 08:34 PM by WMADKOUR.)
one of our clients had 2 Dome installed in his apartment, when we started to learned the Remote for TV simple couldn\'t, so i have to go down to check out, i think i will start with Firmware upgrade but i was wondering , you wrote in previous topic
\"The UCM/IR has a IR learning facility which is launched from Comfigurator > Tools. Not all IR signals can be learned, while some IR signals can be captured but not encoded, or can be encoded but may not work. In such cases there is a RAW file format which can be sent to us by email for analysis.\"
so my Q is how we will advise clients a solution that might not work, is there any definite solution for that ?
thanks
No IR learning system can learn every IR signal, there are always some that are very unusual in frequency or length of signal. This is the same with Pronto, Crestron and othr IR learners.
Comfort IR learning is better than most. Like the message says if it fails to learn, send the RAW file for analysis. Sometimes it needs to be hand-coded
I thought you could not learn the IR signal, but you have sent the IFR file which means that you could learn the signal.
What actually is the problem, could not learn the signal or the signal could not work? If signal could not work this could be due to wiring, revese polarity, wrong programming and many things.
That screen shows the IR Learner has succeeded in learning the IR Codes, so it is not that the IR learner cannot learn the signal
You have not said what the problem is, can the IR code work in controlling the device or not., If not then you need to checck the things that I mentioned in the previous post, connections programming etc
The message that the signal needs 30 bytes is for information, it is NOT an error message It was learned successfully
You need to check what I said about wiring, programming etc to see why you cannot control the device
first thanks for fastest reply and helpful response and info., as we always used and expect for CYTECH \"Good Customers/partners support\".
secondly i need to clarify the encoding button, what is it for ,is it just informative codes that we could use it at else where devices or we have to encode the signal in order to store it, and what does it mean \"the signal needs xx byte\" (xx=40~30).
Apologies for my poor explanation
The IR data is saved as an .IFR file in the IFR library in Comfigurator. This is an encoded file, so the Encoding function is needed to convert it from the raw format to the ifr format
The message the the code needs x bytes means that the encoded file requires this number of bytes. This may be useful because the number of IR codes selected in the IR Transmit Codes in Configuration. Each code has a \"bytes\" property which is the number of encoded bytes needed. Hence if you have a lot of IR codes the number of bytes may exceed the limit allowed in Comfort.
Hence in IR Learner is you have a messgae that the signal has been encoded and it needs a number of bytes it means it has been successful
The next step is to select the new IR signal in IR transmit codes to be used. Then make a new action of send the IR Code to an output.
Have you managed to send an IR signal successfully before or is this your first attempt?
I hope this is clearer. We should have a tutorail on this
