Vocabulary Upgrading

[slychiu]

Please download the UCM Manual which has full instructions on Vocab upgrading, from here
Comfigurator and a UCM is needed for this
Please download the latest Comfigurator software from  https://www.cytech.biz/comfigurator.html?category_id=98

The Vocabulary Upgrade feature  in Comfigurator allows a new vocabulary (new language or wordlist) to be written into Comfort.  Go to Transfer > Vocabulary Upgrade.

Select the voice file with .bin extension. The vocabulary file for the british voice myma36.bin can be downloaded from https://www.cytech.biz/myma.html?category_id=105

[color=\"red\"]Warning: Vocabulary Upgrade erases all messages including Names, Greeting Messages and Reminder Messages
[/color]
This transfers the words, sentences and LCD keypad data to Comforts memory automatically
The entire process takes about 20 minutes. It is best to do it without activity on the zones.

If the vocabulary transfer has an error, just reset Comfort and repeat the transfer process

If the Vocabulary Upgradehas an error transferring Sentences (after the vocabulary)  do not repeat the Vocabulary download. Just do Transfer > Sentence Upgrade and select the same bin file. The sentence download is shorter, about 5 minutes and transfers the sentence and LCD text to Comfort.

Comfort must be reset after the vocab upgrade

Reset Comfort.
the announcement \"Security Off\" should be heard

[mc_noht_comport]

Hi,

Good Day!

I have done this steps but still i dont have the anouncement voice. (i.e when you restrart the sytem you will hear \"security off\") And i also dont hear voice menu selection. We are using the KP04 v 1.08r and i also attached the system infomation of our G2 comport.

Hope to heat from you soon. Thanks

 

[slychiu]

Is the screenshot done after the vocab download? If so it shows that the vocabulary is in place, but it is an old vocabulary version 23, while the current is 26

Or does it show the system information before the vocab download? if so send it after the Vocabuloary download

Did the vocabulary download complete without any errors? If so then the problem may be with the keypad speaker? Did the keypad LCD display \"incorrect text\" and ask you to press two keys to sync?

Also try to sign in on a local phone ro dial in on a remote phone and see if you can hear the voice menu

 

If the vocab download had errors, then repeat the process.

 

 

[mandzkik]

hi,

I got the almost the same problem on our security keypad. I tried to download the files and repeat the same process but it seems the same problem, you can not hear anything in the keypad. Pls Advice

[mandzkik]

Thanks it solve our problem by downloading the new comfigurator3(Comfigurator 3 Link) then follow the same procedure. thanks

[Warby]

I have tried to downlaod Kate28.bin and it didn\'t finish the sentace download. i restarted that but it would always stop at 6%. i am now trying using comfigurator3.0 and it has gotten to 22% but it is extremly slow. it is about 1% every few minutes with nothing happening in the Monitor window in between. Using a serial ucm 5.175 and comfort is ultraII 5.145. TIA

[admin]

We have never seen Vocab download sending 1 line every minute. In the training class apparently the vocab download completed normally so it is a mystery. Perhaps some task running in the background eating up your coputer resources?

[mgfair]

And things were going so well...... tried to upgrade to Kate29.bin from version 23.   Seemed to download to 100% but then said Communication Failure in the Keypads followed by sending the alarm running which would not stop!  Any ideas?  I have the current/latest firmware in the mainboard and the UCM\'s.

[admin]

Keypads will beep during a Vocab download. After it completes, do a Reset of Comfort
Vocab download erases all recorded messages and names

[mgfair]

I reconnected the power - eventually got the alarms to spot ringing, reset and followed the instructions on the Keypad to press * and 1 at the same time. It appeared to download something. Now nothing will work - cannot connect by serial, USB or network!