ETH03 keeps going offline

[Krobar]

I have to disconnect and reconnect for it to re-appear on the network. The UCM/General with ETH03 is always fine. The UCM/Universal with Eth03 after 1-10 days just disappears (Both via IP and the search function in Comfigurator). Have purchased both a new UCM universal card and ETH03 from Laser and tried swapping the cable but the issue continues. Can anyone help with troubleshooting further or a potential fix?

[slychiu]

what is the firmware on the Comfort?

[Krobar]

what is the firmware on the Comfort?

Sorry about the late reply.

Comfort is on 8.0.13
UCM Universal on 7.117

Also have a slave that is on 7.207 but UCM is connected to the main unit.

[slychiu]

when the Unicversal ETH03 loses its IP addeess, can you reset the UCM/Univerasal by pressin the reset button?  Does the IP address come back on Comfort server manager?

[Krobar]

when the Unicversal ETH03 loses its IP addeess, can you reset the UCM/Univerasal by pressin the reset button?  Does the IP address come back on Comfort server manager?

Resetting the UCM does not make the make the IP appear again. Disconnecting the power from the UCM (JP2) and then reconnecting it does make the IP re-appear again but in a week or 2s time it will disappear again and stop functioning.

[slychiu]

You have a universal and ucm/general with eth03. Can you exchange the eth03 plug-ins between the 2 ucms. The firmw3are for the eth03 submodule can be changed to universal or general using Comfort server manager. This will pinpoint if the eth03 hardware is faulty or the eth03 universal  firmware is to blame

[slychiu]

can you checkj the firmware of the ETH03 universal in Comfort server Manager. The attached screen shows firmware of ETH03 general as I dont ave the universal on line currently, Yours should show a universal firmware verssion

[Krobar]

can you checkj the firmware of the ETH03 universal in Comfort server Manager. The attached screen shows firmware of ETH03 general as I dont ave the universal on line currently, Yours should show a universal firmware verssion

It is showing "Eth3UN-v1.16". I have already replaced the Universal UCM and Ethernet daughterboard (Can share the Laser invoice details via PM with you if needed). Have also tried plugging into a different switch.

[slychiu]

can you upgrade to Universal 2.53 attached via Comfort Server Manager?

[Krobar]

can you upgrade to Universal 2.53 attached via Comfort Server Manager?

Just wanted to say thank you. The update fixed it.