Comfort 2 Loses answerphone message - again !

[palmlodge]

I\'ve had this a few times - previously, I either did a reset on the CBUSUCM(so powered it all down) and also a firmware upgrade.

Last thing I did was 2 weeks ago doing a power down so the PIR\'s could be disconnected for decorating.

I\'ve now noticed there is no answerphone message on the system - again !
  Why does it keep losing the answerphone ? Is there a fix for this ?

[slychiu]

What is your Comfort firmware version? If you have lower than 5.054, you will need an upgrade firmware which is supplied free of charge. When this 5.054 or later firmware is first used, it will erase your messages. You are also advised to do a \"Delete all Mailboxes\" on the keypad when you first run the new firmware (program Menu 5,0)

[palmlodge]

I\'ve had the latest firmware change already  -  ive lost the greeting message twice since then.
Im already on 5.054
Is there likely to be a response on this this ? Not exactly a minor problem

[slychiu]

We are trying to duplicate the loss of greeting message that you report
Can you give as much information as you can abot this
What is lost, just the greeting message or other recorded messages, user names etc?
When does this happen, be as precise s possible. How long after you record the message?

[palmlodge]

I always delete the recorded messages after I listen to them.
  Since the 5.054 upgrade (around 4 weeks ago), I\'ve lost the greeting messages 3 times. Once was immediately after the firmware change (and so expected?)
We dont use usernames - just one single mailbox.
  As I dont check the greeting is still there (why would I?), it\'s not until someone complains they cant leave a message that I check. I think the last one was possibly round a week after I recorded it.

[slychiu]

We are still testing our bench systems to get this to happen. If you should experience this again, any other information will be helpful
Has anyone experienced any more incidents of Comfort losing the Greeting messages?
Other than when the first time the firmware  was upgraded to 5.054 or above?

[posixx]

Hello CHiu,

I also have the same problem. the last month it did not occur, but previously i also had a disappearing greeting message, and even the mailbox user names were erased!

It happened with me after 2 resets, one through comfigurator, one through the hard reset switch.

Frans

[posixx]

That\'s odd. I\'m testing my system to have the \'answer in 2 rings\' bug solved. I did turn on the answering machine bypass and uploaded my config to comfort. Comfort did a reset on the end and now my usernames and greeting message are again lost!

This is a very serious bug, also when i again unselect the answering machine bypass and dial in, my system is not picking op anymore with an incoming call!

So with 5.054 i experience 2 very annoying bugs: lost usernames / greeting message and \'2 rings before answer\' when bypass is activated, no answering when unactivated!

The last one could be due to a new pabx (ISDN-->analog) but why is it responding after 2 rings in bypass mode? I can detect the rings as it seems..

Frans

[slychiu]

For the system not answering, it may be due to the PABX. Internal calls and external calls have different ring cadences and this messes up the algorithm to determine when the ring has ended

Can you try this:
Reset Comfort
Now use an external phone to dial in
Does Comfort answer as expected now?

For those who are affected, we will supply new firmware when we have confiomred the fix
For the loss of greeting message, does that happen every time that you do a reset?

[posixx]

Hello CHiu,

No, comfort does not answer with an external call right after a reset. Also when i try a internal call after this external call comfort also does not answer (as before). When i reset comfort again and place an internal call, comfort is answering fine.

Frans