Comfort 2 Loses answerphone message - again !

[slychiu]

[user=36]posixx[/user] wrote:

Hello CHiu,
I also have the same problem. the last month it did not occur, but previously i also had a disappearing greeting message, and even the mailbox user names were erased!
It happened with me after 2 resets, one through comfigurator, one through the hard reset switch.
Frans

We suspect that this may be due to improper grounding or shorts on the enclosure that was supplied with Comfort. Can you isolate the Comfort PCB from the mounting metal standoffs, by using a washer or any other insulator, making sure that there is no conducting path between the Comfort PCB and the chassis

Lets see if the problem with greeting messages still persists or not

We have been testing this for some time and are unable to duplicate at all even once

[posixx]

Hello CHiu,

As i replied in your email i will change this. however it will be next week or asap due to lots of work.

Frans 

[palmlodge]

Chiu
  I\'ve just checked - and ive lost my ansaphone message again.
  Today, I powered down the system to put the plastic supports on.
Also tried to leave a message - and no anserphone light on the keypad still.

[ident]

Please check if your Greeting message is lost again after adding the spacers

We will send a test firmware with a new event log event for messages erased so that we can trace when this happens (after our own testing on the firmware).
See if the Message LED behaves in the same way

[palmlodge]

When I said \"I\'ve just checked - and ive lost my ansaphone message again.\"
 
That was actually \"I have lost the greeting message\" - you just get the \"please sign in\" message.

[Pgordon]

The same here.... - What I lost on each occasion was the outgoing greeting message, *and* the recorded names for all mailboxes, so I just got the \"please sign in...\" prompt when I dialed into the system.

I\'m assuming I lost actual messages too, but it\'s impossible to be sure, because every time it\'s happened I\'ve been away and dialling in remotely, so I\'ve never been able to check the message LED status. I know that once I\'d re-recorded the mailbox names & the greeting message, then signed in as each user, there were no new messages in the voicemail box for any user. What I *don\'t* for sure, is if there were supposed to have been any (i.e. if any had been left prior to the wipe ocurring).

Thanks

Paul G.

 

[palmlodge]

It\'s gone again.
  Also, ive noticed another issue with this - i had a courier attempt a delivery at 3.35pm today. And the system did NOT call me so I didnt know he was here.
  Another one to add to the long list of problems !

[slychiu]

We will send a new (beta) firmware which records the deletion of all messages or groups of messages (eg names, Greeting message) in the event log to all users who have experienced this problem. This will help to pinpoint what caused this, or at least when it happened

For the case where the door station failed to dial out, please send us the event log. This will contain the doorbell event and the dial out attempt(s) which occured.

In the ccl files that you have sent, there are no programmed phone numbers. I presume you have removed this for privacy reasons

regards

[palmlodge]

Yes, phone numbers were removed for privacy.
My current config has my numbers in there - Ive just double checked.
Event log on its way to you.

[palmlodge]

More oddness happening.
 
So now the doorphone wont call out - except the system is trying to call, but it\'s certainly not dialling the numbers in the config. And it keep trying to do this constantly for hours on end unless you reset the system. I dont know what it\'s trying to dial !

Also, whilst i stood at the front door testing various button presses and calling the house, i noticed the doorphone \"ding dong\" sometimes works on the doorphone, sometimes doesnt.
 
Also, and ive heard this before, when i came back into the house and signed in to disable away mode, it announced the 2 messages i left, then said at the end \"Day 8 pm\" - why would it say this ? This is the 3rd time Ive heard this...
  
Extract from this morning\'s log - Im going to have to turn this off. We shall see if this is costing me money.

03/05  07:59 Sign in - User #1
03/05  07:59 Mode Change #Security Off
03/05  09:19 Sign in - User #Keypad
03/05  09:19 Mode Change #Away Mode
03/05  09:19 Alarm Type #DOORBELL (25)
03/05  09:20 Alarm Type #DOORBELL (25)
03/05  09:20 Dial Number #1
03/05  09:21 Dial Number #1
03/05  09:21 Remote Signin - User #1
03/05  09:22 Alarm Type #DOORBELL (25)
03/05  09:23 Alarm Type #DOORBELL (25)
03/05  09:23 Dial Number #1
03/05  09:23 Zone Activation #FrontDoor (1)
03/05  09:23 Alarm Type #ENTRYALERT (10)
03/05  09:23 Sign in - User #1
03/05  09:23 Mode Change #Security Off
03/05  09:24 Dial Number #1
03/05  09:26 Dial Number #1
03/05  09:27 Dial Number #1
03/05  09:29 Dial Number #1
03/05  09:30 Dial Number #1
03/05  09:32 Dial Number #1
03/05  09:33 Dial Number #1
03/05  09:35 Dial Number #1 (ad infinitum...)