message led

[blipblap]

hi have a problem on a comfort 1 with the flashing message light. This used to reset after messages deleted, but is now constantly flashing when there are no messages.

any ideas ?

thanks

[slychiu]

Do a system reset by pressing the reset button or in Transfer > Reset. This should clear the flashing message led.

[blipblap]

yes that does reset the light temporarily, however the problem occours every time after a message has been left.

any ideas.

[slychiu]

What is your firmware version?

When you listen to a new message the message led goes off when there are no more messages

Can you tell me the exact sequence of events?

Is this a new problem with an old Comfort I that you are just experienceing, ie was it working properly before? Can you tell me what may have changed?

[blipblap]

hi firmware is outside 4200811

the message light is reset after engineer reset,

when a message is left it flashes correctly

when messages are deleted it will not turn off the flashing message light

an engineer reset will fix this until a message is again left.

According to the user this has only just started to happen, the only thing that has occoured is a doorphone interface and fermax panel has replaced a standard comfort door phone.

Thanks

[admin]

blipblap, can you email me privately at support@cytech.biz and let me know you contact details, we will get the problem fixed for you.
regards

[Warby]

What is the solution to this problem?

Ultra II Firmware-Week 5.121, comfigurator v2.2.3

Cheers

[palmlodge]

5.121 ? Whats changed ?

 

5.113 is the latest to download - can you guys update the website and provide a link ?

Also this link doesnt work - https://www.cytech.biz/Downloads/Files/174/ult5_113.cbf

Update - Also found this page - links dont work there either

https://www.cytech.biz/Default.aspx?cmd=sQ0OYE9X66y3ZE4lhHRvr14E%2bYOpdNOv&dcid=1

[admin]

Warby
We sent you the 5.121 firmware to fix the problem with the message LED not turning on when a new message was recorded. This is a problem which was discovered and fixed in 5.106, caused by a \"dial tone\" from BT after the caller hangs up.  See http://www.comfortforums.com/view_topic.php?id=768&forum_id=36&highlight=message

Can you confirm that you do not have this problem anymore with the new firmware

Can you describe exactly what problem you are having now

If you have messages and you reset Comfort, the message LED does not come on again. There is no fix for this. This should not be a big inconvenience as Resetting Comfort is only done when reprogramming

regards


[user=1229]Warby[/user] wrote:

What is the solution to this problem?

Ultra II Firmware-Week 5.121, comfigurator v2.2.3

Cheers

[Warby]

I can confirm that the LED is now coming on when a message is left but has gone full circle and now won\'t go out.

After installing the new firmware I rang from outside and left a message. This turned on the MSG LED and pressing # said there was a message for user 1.

Signed in as user 1 and deleted the message. the MSG led stayed on and the screen says new message. pressing # states that there are no new messages.

I have deleted all messages and it is still doing this on all keypads.

I am sure a reset will clear it but that is no help.

Cheers