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Disarm by: Response
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 Posted: Monday Dec 4th, 2023 04:08 am
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interdev
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After upgrading to the latest firmware 7.210 my comfort alarm system has disarmed itself the past two mornings without any user intervention.

In the event logs I see the following at the time it was disarmed:

12/04 06:05 Sign in - User # System Response  

12/04 06:05 Mode Change # Security Off   
 How has the alarm disarmed itself and who signed in? It is almost as if a response signed in and disarmed it but there are no responses that are set to disarm the alarm. How can I tell what response disarmed it? 
Is Firmware 7.210 perhaps a BETA and maybe has bugs?
Any advice would be greatly appreciated.

Last edited on Thursday Dec 7th, 2023 06:20 am by slychiu



 Posted: Monday Dec 4th, 2023 10:56 am
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slychiu
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Disarm by Response means there was a Response which disarmed the system. It was not disarmed by a user


Does it get disarmed at the sane time every day?
Check Schedule > Time programs is there an automatic disarm programmed?


Last edited on Thursday Dec 7th, 2023 06:19 am by slychiu



 Posted: Monday Dec 4th, 2023 01:29 pm
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interdev
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It was disarmed by the system then at 05h41 on Sunday morning and at 06h03 this morning.
No program changes were made and it only started happening after the update to 7.210. I have downgraded the firmware back to 7.201 to see if the issue goes away again.
The only thing that could happen is the feedback from day night sensor when the sun comes up but that is not set to disarm the system.
Thanks



 Posted: Monday Dec 4th, 2023 01:45 pm
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I also checked and no time time programs are set to disarm.



 Posted: Tuesday Dec 5th, 2023 12:02 am
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slychiu
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Can you send your cclx file to support@cytech.biz so we can run it on a test system?



 Posted: Tuesday Dec 5th, 2023 04:05 am
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I have sent the cclx file to your support email as requested.

After having restored firmware 7.201 and the issue did not happen again this morning.



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