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 Posted: Monday Nov 25th, 2019 10:16 am
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dantseb
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Joined: Wednesday Apr 3rd, 2019
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Hello.
I've changed the code a few minutes ago and now the new code is not working.I'm now unable to login to UCM (from Comfigurator) with the new or the old code.
Thanks.

Kind regards,Daniel Sebastião.



 Posted: Monday Nov 25th, 2019 03:00 pm
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Swiss-Toni
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Joined: Thursday Sep 15th, 2011
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Try a reset of the machine button on main panel and reset the ethernet you have to wait a minute or so before you log back in



 Posted: Monday Nov 25th, 2019 03:26 pm
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dantseb
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thanks, it worked!!



 Posted: Monday Nov 25th, 2019 04:01 pm
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dantseb
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Problem returned, i had the alarm worked fine fore a hour , but now i cant log in again, and resenting doesn't help 



 Posted: Monday Nov 25th, 2019 11:10 pm
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slychiu
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What type of ucm is it and what is the errorr message?Is it "cannot connect to ucm  " or is it " sign in code wrong" the 1st means connection issue. Check the ip addressCan you signing on the keypad? 



 Posted: Tuesday Nov 26th, 2019 10:51 am
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dantseb
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Found the problem, There was a driver trying to communicate withe the alarm using the old sign code.And after turn off the alarm for 5 minutes it sort the problem.
What was happening is that this driver was insisting in log with the old code, and the alarm  got locked, i could not log in ether using a keypad or using the configurator software.
the unit is a  [highlight= rgb(222, 222, 222); font-family: Lato, sans-serif; font-size: medium; text-align: center;]UCM/KNX2 .



 Posted: Thursday Nov 28th, 2019 03:10 am
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slychiu
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6  wrong atttempts will cause a sign in tamper alarmTo reset, you must enter the correct code 2 times on the keypad



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