Comfort Automation/ Security System Forums > Software Applications > iOS Apps > Comfort iPad App (1st generation) > Troubleshooting the Comfort iPad/iPhone/Android App |
Comfort Automation/ Security System Forums > Software Applications > iOS Apps > Comfort iPad App (1st generation) > Troubleshooting the Comfort iPad/iPhone/Android App |
| Moderated by: ident, hendy | Topic closed | |
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ident Administrator 
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Common problems with the Comfort App on iPhone, iPad and Android include; Zones and Control Menu is empty Arming and Disarming the system works but you do not see any zones and control menu. This is because you have not gone to http://www.cytech.biz/crl_comfort_app_convertor.php to send your cclx file to your email on the device. Remember to select the correct button iPhone or iPad/Android  Email attachment from Comfort server does not work You must use an email client on the device (iphone, iPad) to receive the email and NOT a browser-based webmail. Install the email app eg Gmail, Yahoo, etc on your device. Tap on the attachment - "Open in Comfort" should be seen Also check in the webpage where you attached the cclx file that you selected the correct choice iPhone, or iPad/Android. Control Feedback Status does not work This is normally because the Comfort and/or UCM firmware are not up to date. Both should be version 7.xxx Go to the forum at http://www.comfortforums.com/forum92/3400.html to see how to upgrade firmware. Last edited on Monday Jul 22nd, 2013 01:07 pm by ident |
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