Comfort Home Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register

Doorbell Response Not Working
 Moderated by: slychiu
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Sunday Dec 23rd, 2012 10:33 pm
   PM  Quote  Reply 
1st Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Hi I have tried to activate the doorbell response but cannot get it to function, I have a fermax citymax connected to DM02. I have tested activating a response by adding it to Events, Misc Events, Doorbell response.
I tried with my own response and then changed it for the one on your tutorial with play reminder message. None of them worked- the doorbell stays the same as it always have.

Do you know why the responses might not be activating?



 Posted: Monday Dec 24th, 2012 01:11 am
   PM  Quote  Reply 
2nd Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

The Doorbell Response should definately work when the doorbell button is pressed and is detected by Comfort, ie the keypads chime

Try assigning a Response that you know definately works, like turn on a light that you can see

If you have problems send the cclx file to support@cytech.biz



 Posted: Monday Dec 24th, 2012 07:19 am
   PM  Quote  Reply 
3rd Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Thanks for the quick response as always, I added in "do a response I know works" and strangely it then did that response and played the reminder message that wasn't working. I will try and do some more programming and see how I go.

Thanks



 Posted: Monday Dec 24th, 2012 07:55 am
   PM  Quote  Reply 
4th Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Hi Quick question, I want to be able to select which phone number the doorbell rings when pressed based upon a flag. I.E if flag user 1 <>0 then dial user 1, if flag <>0n then dial user 2. if no flag is checked then do not dial out but divert to answerphone.

Is it possible to do this? I only want the phone to dial out when I tell it to.



 Posted: Monday Dec 24th, 2012 08:19 am
   PM  Quote  Reply 
5th Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Another request to add to this is, is it able to set the fire alarm to only dial out in away mode or day mode? I don't want it ringing my mobile when I'm home



 Posted: Tuesday Dec 25th, 2012 01:03 am
   PM  Quote  Reply 
6th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

There is an Action "Limit Dialout" where you can select the Phones 1 to 8 for dial out when  an alarm is activated
The Doorbell Alarm Type should have dial out checked for all the phones that you want to dial to
The Limit Dial out action can be used to limit the dialout to those selected by the checkboxes. You can use logic with the Limit Dial out flag

This action must be in the Doorbell alarm Responses



 Posted: Tuesday Dec 25th, 2012 01:04 am
   PM  Quote  Reply 
7th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

waynebr wrote: Another request to add to this is, is it able to set the fire alarm to only dial out in away mode or day mode? I don't want it ringing my mobile when I'm home
You can use Limit dialout action for this as well



 Posted: Tuesday Dec 25th, 2012 07:24 am
   PM  Quote  Reply 
8th Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Thanks I did try the limit out and limited to none but it still dialled my mobile. I will try again in case did something wrong



 Posted: Tuesday Dec 25th, 2012 07:26 am
   PM  Quote  Reply 
9th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

check your firmware as some of the features are not implemented in old firmware
Upgrade to the latest



 Posted: Tuesday Dec 25th, 2012 07:31 am
   PM  Quote  Reply 
10th Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Thanks firmer is the latest



 Posted: Thursday Dec 27th, 2012 04:08 pm
   PM  Quote  Reply 
11th Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Hi I am still having issues with this, when in away mode it dials to my mobile but I cannot limit the numbers, all the rest of my responses appear to work but not the call divert. I have put flags in to say if they are empty then dial to none but it seems to ignore these, I also have flags to say if user 1 is checked dial user 1 and if user 2 then dial user 2. When the system has rung me I just hear wrong code. Are you able to help? I guess I must be doing something wrong but not sure what



 Posted: Saturday Dec 29th, 2012 02:27 am
   PM  Quote  Reply 
12th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

We have checked your cclx file and have sent an email to explain in detail

For the benefit of the forum, the issues are

Doorbell Response runs whenever the doorbell is pressed

Doorbell Alarm Response runs only in Away Mode. Hence there is no need to check for away mode or night more in this response

You have the same Response allocated to Doorbell Response and Doorbell Alarm Response. Hence the same response will run 2 times in Away Mode, as Doorbell Response and as Doorbell Alarm Response. You have flags which change state in the response, hence when the Response is run again the flag is changed back to the original state ie off

The Limit Dialout action must be placed in the Alarm Response in order to work


In Comfigurator 3.6.2 You can check the status of the flags in Names > Flags by checking the Show status box. This tells you what the flags are doing, which helps you to troubleshoot the program




 Posted: Saturday Dec 29th, 2012 08:32 am
   PM  Quote  Reply 
13th Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Thanks I'm in the process of changing the response and testing. I have rolled back my firmware



 Posted: Sunday Jan 6th, 2013 04:45 pm
   PM  Quote  Reply 
14th Post
waynebr
Member


Joined: Friday May 1st, 2009
Location: United Kingdom
Posts: 89
Status: 
Offline

  back to top

Hi I am still having issues with this, I have broken down the responses so they cannot run at the same time, however in away mode it will only dial to the default number, in day mode is does not dial out, however when I disarm the security after applying the response it dials my mobile and I hear security off. I will send you my file again thanks



 Current time is 06:31 pm
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems