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Bug in latest client (1.4.5)?
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 Posted: Thursday Nov 10th, 2011 12:19 pm
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schford
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My wife got up early yesterday before the system auto disarms nightmode so she had to use her iphone to disarm it.

She tried it twice and got an incorrect code error - I of course didn't believe her took the phone typed in the code and it worked perfectly. Must be her I thought!

Then last night I wanted to go downstairs to get a drink in the night so used my iphone to disarm nightmode - I too got 2 incorrect user code errors and it was only the third entry that went in.



 Posted: Thursday Nov 10th, 2011 12:47 pm
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slychiu
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If someone tries to enter the wrong code 6 times the system gives a Signin Tamper alarm and it takes 2 correct codes to sign in
I wonder if anyone else has been trying to sign in?



 Posted: Thursday Nov 10th, 2011 12:57 pm
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schford
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I'll download the log files now....but given I was the only person in the house last night I dont think so :-)



 Posted: Thursday Nov 10th, 2011 01:07 pm
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schford
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Log doesnt show any failed logons - but it does show my wife had the same issue the day before by the looks of it and didnt tell me!

some examples

11/07 23:04 Mode Change # Night Mode
11/08 06:42 Sign in - User # 2
11/08 06:42 Sign in - User # 2
11/08 06:42 Sign in - User # 2
11/08 06:42 Mode Change # Security Off

11/09 06:43 Sign in - User # 2
11/09 06:44 Sign in - User # 2
11/09 06:44 Sign in - User # 2
11/09 06:44 Mode Change # Security Off

and me last night

11/09 23:06 Sign in - User # 1
11/09 23:06 Sign in - User # 1
11/09 23:06 Sign in - User # 1
11/09 23:06 Mode Change # Security Off



 Posted: Thursday Nov 10th, 2011 01:13 pm
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slychiu
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But those log entries show that you did sign in successfuly on those attempts



 Posted: Thursday Nov 10th, 2011 01:16 pm
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schford
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iphone client - says we didnt!



 Posted: Thursday Nov 10th, 2011 01:30 pm
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slychiu
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When did you see the wrong code?

At the log in screen?

Or after log in when you enter the code on the keypad (not the apple keyboard?



 Posted: Thursday Nov 10th, 2011 01:38 pm
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schford
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after the login screen on the "comfort" keyboard a little pop up dialogue box gave the error message



 Posted: Thursday Nov 10th, 2011 02:05 pm
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Dils
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I have something similar happing on KT03. see logs below.

Its has also happened on iphone client for me,

I will test the iphone client and KT03 further this weekend.

Log are for disarm from KT03

11/08 18:51 Mode Change # Away Mode
11/08 21:01 Zone Activation # HallWayEnrtyPIR (2)
11/08 21:01 Alarm Type # EntryAlert (10)
11/08 21:01 Sign in - User # 1
11/08 21:01 Sign in - User # 1
11/08 21:01 Mode Change # Security Off


11/09 15:42 Zone Activation # HallWayEnrtyPIR (2)
11/09 15:42 Alarm Type # EntryAlert (10)
11/09 15:42 Sign in - User # 1
11/09 15:42 Sign in - User # 1
11/09 15:42 Mode Change # Security Off


11/09 18:47 Zone Activation # HallWayEnrtyPIR (2)
11/09 18:47 Alarm Type # EntryAlert (10)
11/09 18:47 Zone Activation # HallWayEnrtyPIR (2)
11/09 18:47 Sign in - User # 1
11/09 18:47 Sign in - User # 1
11/09 18:47 Mode Change # Security Off


11/09 22:00 Mode Change # Night Mode
11/10 06:30 Zone Activation # HallWayEnrtyPIR (2)
11/10 06:30 Alarm Type # EntryAlert (10)
11/10 06:30 Sign in - User # 1
11/10 06:30 Sign in - User # 1
11/10 06:30 Mode Change # Security Off



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