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Comfort does not dial out on alarm activation
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 Posted: Saturday Jun 25th, 2011 09:11 am
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Kyoto
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Hi, i have been using the comfort system for 4 years now with no problems. A few weeks ago i changed my phone line from BT to Virgin Media, i kept the same phone number and sockets in the house. Last night my alarm went off but it did not dial out to the numbers that i have allocated previously.

Has something changed on the internal wiring with the Virgin install?

Please help.



 Posted: Saturday Jun 25th, 2011 09:35 am
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slychiu
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Do a Dial Test F3,3 This dials out audibly ie you cann hear the dialing tones on the keypad. This should give you an idea why there is a problem



 Posted: Saturday Jun 25th, 2011 09:55 am
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Kyoto
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yes tried that it gives an engaged or dead tone each time. Guess that means a fault with the line



 Posted: Saturday Jun 25th, 2011 10:39 am
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slychiu
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Can a telephone connected to TEL OUT get a dial tone and can it be used to make calls?




 Posted: Saturday Jun 25th, 2011 12:05 pm
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Kyoto
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none of the phones have dial tones, but sometimes when i do the dial test it rings out to one of the numbers i have allocated.
Very annoying.



 Posted: Saturday Jun 25th, 2011 01:14 pm
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slychiu
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Yes, looks like a line problem



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