Had a call today from a customer whose phone line is constantly engaged, they've had some zone trouble alarms and the dial out process has tried to call them and they claim to have ended the call with a #. The line has continued to be engaged when Comfort was not calling either of their mobiles.
This is the second system that has the symptom and it seems to be random.
How can we sort this?
Also when the hit F+0 to enable engineer sign in the keypad says "please sign in", why?
The F0 key asks for sign in code because of the setting in Control > Keypads in Comfigurator
The checkbox "Need Code" has been checked for the 0 key. If the box is unchecked (this is default) then then F0 will not require a code to access the programmed function
Are you sure that Comfort is holding up the line? If the system is switched off does the line clear?
What version is installed? We have not heard of this happening for Comfort II
Please check the firmware version when you are at the site and also if it is Comfort 2
As far as we know Comfort II has never had this type of problem
If possible send the config file to firstname.lastname@example.org