Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Troubles > Cannot use keypad to activate Engineer sign in after battery low controller warning |
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Troubles > Cannot use keypad to activate Engineer sign in after battery low controller warning |
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gaynorc Member
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Comfort (FW 5.121) with three slaves Last night I received the following warning. 12/14 19:24 Low Battery #Comfort Controller I tried at the keypads to activate the engineer mode (using F+0, as I have so often done in the past), so that I could enter the engineer test mode and open the panel to check the battery. No luck, just a bleep. I tried to enter the system as an ordinary user, *XXXX#, and again no luck. However, I managed to get in as an ordinary user via the telephone, and then activated the engineer mode. Then the keypads started to work, and I was eventually able to enter as engineer and set the engineer test mode. Is this normal? (I will source a new battery today and replace the one in the contoller). Last edited on Tuesday Dec 15th, 2009 08:50 am by gaynorc |
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hendy Cytech 
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No, it is not normal. Can you send your configuration file to support@cytech.biz so that we can try duplicating the issue? |
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