Comfort Automation/ Security System Forums > Software Applications > Comfigurator > Exception when Reading from Comfort |
Comfort Automation/ Security System Forums > Software Applications > Comfigurator > Exception when Reading from Comfort |
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ident Administrator 
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In Comfigurator 3, if you encounter an Exception after Reading (previously called Comfort -> PC), this may be caused by an old configuration programmed by Comfigurator 2 which is not accepted by Comfigurator 3, probably caused by data in locations which have not been used in the old software In the Exception window, click on "Copy to Clipboard" and paste the contents in an email to send to support@cytech.biz Also look for a file called upload.dmp in Documents and Settings\(username)\My Documents\Comfigurator and send it to us as well This will help to identify the issue causing the exception Last edited on Saturday Aug 29th, 2009 09:41 am by ident |
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slychiu Administrator 
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The incidence of exceptions when reading from Comfort have been reduced with newer versions of Comfigurator. Please download the latest version from http://www.cytech.biz/comfigurator.html Tthese exceptions are mainly due to systems which have been programmed by Comfigurator 2 where these is an incompatibility between the two, or the original program has been entered by keypad menu Last edited on Sunday Sep 25th, 2011 03:16 am by |
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