View single post by ident

Posted: Saturday Aug 29th, 2009 09:38 am

Joined:	Wednesday Aug 9th, 2006
Location:	Singapore
Posts:	3493
Status:	Offline

In Comfigurator 3, if you encounter an Exception after Reading (previously called Comfort -> PC), this may be caused by an old configuration programmed by Comfigurator 2 which is not accepted by Comfigurator 3, probably caused by data in locations which have not been used in the old software

In the Exception window, click on "Copy to Clipboard" and paste the contents in an email to send to support@cytech.biz

Also look for a file called upload.dmp in
Documents and Settings\(username)\My Documents\Comfigurator
and send it to us as well
This will help to identify the issue causing the exception

Last edited on Saturday Aug 29th, 2009 09:41 am by ident

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