View single post by Vangelis
 Posted: Monday Aug 13th, 2012 09:42 am
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Vangelis

 

Joined: Tuesday Jan 31st, 2012
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To expand on idents comment - If you are based in the UK, there is a limit to the total REN number a household can have, this is usually around 5. The REN number of each phone is usually listed on the underside of the phone itself.

If this is affecting Comforts operation, then it will also be affecting the ability of an outside caller to call the property (the phone will not ring also)

Have there been any changes to the internal phone wiring? Comfort needs to intercept the phone line before any extensions are wired in!

Failing the above, it maybe as simple as a config issue - You say that in was installed by someone else, so you may need then to access the config and take a look, or check out the tutorials on this site and DIY - I am sure ident will be willing to take a look at it for you...

Hope this helps...

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