Comfort Ultra 2 - downloading configuration & loss of recorded alarm messages

[gaynorc]

I have noticed that sometimes when I download from Comfigurator to Comfort Ultra 2, any \"Alarm Message\" I had recorded is lost.  Other times it seems to be preserved.  Is there a way of ensuring that the recorded  Alarm Message is kept?

Thanks.

[adlim]

Is the loss of the alarm message due to a voice download?

[gaynorc]

No.  Its the download of the amended ccl program file to comfort using \"Transfer/ Download (PC -> Comfort)\".

[TheMax74]

Me too. Every time, i lost alarm messages, answering machine wellcome message and reminder messages.

[ident]

This is something that has been reported by some users but we have been unable to duplicate
Can both of you check if a RESET of Comfort causes the messages to be lost, rather than a full download, because a download resets Comfort at the end

[gaynorc]

Its difficult to say whether this test (reset) will assist you, because the as I indicted, it does not happen systematically.  Sometimes when I download from Comfigurator to Comfort Ultra 2, any \"Alarm Message\" I had recorded is lost. 

However, 6 resets this evening using comfigurator did not result in the deletion of the \"Alarm Message\".  Also, I downloaded from PC to Comfort (the current unchanged) ccl program file, and the alarm message was not lost. 

I will try to see if there is some pattern to the times when the message is lost.

[TheMax74]

Same as above.
Software reset several times, no message lost.
Downloaded my update config file yesterday, no lost.

[TheMax74]

Try to modify any volume slider (speaker or phone, for example) in comfigurator and download to comfort.
I\'ve tried twice, and in both case, i\'ve lost alarm messages & reminders.

[slychiu]

We are now investigating what you have reported anout the sliders, and will inform you when we have any results

[slychiu]

We have tried downloading a configuration into Comfort. Aftyre more than 50 download, none of the messages (greeting, Alarm) were lost
Moving the sliders before downloading did cause alarm message to be lost on one occasion, but is not reproducible. We are still investigating