New messages on Answering machine do not turn on MSG Led

[Home]

2 keypads installed.

When an external telephone answer message is left only one of the keypads has the message light flash!

You can leave an internal message the LED on both keypads flashes?

Any suggestions?

[Home]

I have just had a further e-mail from the customer

[font=\"Arial\"][color=\"navy\"][size=\"2\"]\"Hi [/size][/color][/font][font=\"Arial\"][color=\"navy\"][size=\"2\"] - [/size][/color][/font][font=\"Arial\"][color=\"navy\"][size=\"2\"]I tried to test the system yesterday by phoning the house (when I was inside ) and I left a ‘test’ message. Neither keypad showed that a msg had been left .. and nothing was showing 2-3 hours later. I then entered the code and the system told me I had a msg (even though the msg light was not on either keypad)[/size][/color][/font]

[font=\"Arial\"][color=\"navy\"][size=\"2\"]I have just done as you have asked and the light has come on .. so led is OK \" - (this refers to leaving a message from a keypad)[/size][/color][/font]
[font=\"Times New Roman\"][color=\"navy\"][size=\"3\"]Hope that tis helps![/size][/color][/font]

[ident]

Can you tell me the Comfort firmware version?

Perhaps get the customer to register on the forum so he can post direct?

[palmlodge]

I also have this issue.

[ident]

V5.05 is not a valid firmware version, it may  be 5.05x there is another digit missing from the version
You said that of 2 keypads, 1 does show the new message and the other does not. That indicates that Comfort sent the new message command to both keypads but 1 did not receive
Are these KP03 or KP04 or one each?

[Home]

both KP04

The main CPU has an upgrade Chip/PCB/U1  - it was an early G2 sold as un upgrade fro a G1 and subsequently had to have firmware upgrade the 05 of 5.05 has been hand written.  

[Home]

I have verified the problem on site - by changing the keypads the same thing happens.

Leave a message from menu 2  -4 messages and the message light lights

Leave a message from an external telephone and NO message light appears! but when you sign in nthe message is read out.

 

Can some one please look into this problem

 

Thanks

 

[ident]

Can you do a system information from Comfigurator or Engineer Menu 7.4,3 to determine the exact firmware version?
regards

[Home]

 

HUM interesting ........

after pressing 743 \"system control, three, five, seventy two, twenty five, two\" thats all it says?

yes ive just checked it again \"system control, 3, 5, 72, 25, 2\"

[ident]

It should be \"week\" 5.72 which means Ultra 5.072, vocab version 25, wordlist 2