Comfort 2- Answerphone light doesnt illuminate with messages

[palmlodge]

Anybody home ? :-)

 

Is their a config switch that can do this ?

 

If not, does this infer a firmware issue ?

[slychiu]

Sorry about the delay in replying, I have been following this up and I was away for a week The alogorithm for flashing the New message led is supposed to delete any messages which are less than 2 seconds in length, although this does not seem to apply in your case
Is the recorded message very short?

Could the mailbox be full?
Are there any unheard messages?
Could you record a 30 second message and see if this still happens?

[palmlodge]

Well, went to test this - and lo and behold - it\'s lost the Answephone greeting again.  Thats something we need to resolve.

 

So I recorded a new greeting - and so far a full 60 second message does make the light come on, but other length messages (5 seconds, 10 seconds, 25 sec) does not make the light come on.

 

Ansaphone is empty - no other new or saved messages.

[slychiu]

We have a number of reports about the answerphone OGM so please bear with us while we attempt to duplicate the problem. You will get a replacement firmware as soon as we have a fix

regards

[palmlodge]

And what about this light issue ?

[slychiu]

That as well, once we find it

[palmlodge]

Have you checked under the bed ? :-)

[slychiu]

For the lost OGM, can you describe your typical sequence of operation?

Do you hear the messages on the keypad, internal phone, external phone etc, or does Comfort dial you with the new message
Do you erase the message immediately or erase all saved messages? or do you leaave the saved message? Do you have user names recorded, and how many?
Any peculiarity or special thing that you do ?

I have just checked on our systems here again, all greeting messages are intact and we have not been able to get them to disappear. Erasing various kinds of messages also does not cause a problem

[slychiu]

Do you reset Comfort every now and again? Coud it have been a reset which caused this?

[palmlodge]

[user=1]slychiu[/user] wrote:

We normally always delete messages after we receive them. We dont have Comfort dialling us with new message indications. We only know when we \"sign in\" (as the light isnt showing) - We have 1 user only on the system. It is the most basic use of the ansaphone system you can imagine.

Maybe it\'s the dogy rattly CBUSUCM causing problems - it\'s a really REALLY poor design - surprised they are leaving the factory doors...not quite the resolution i was expecting.

For the lost OGM, can you describe your typical sequence of operation?

Do you hear the messages on the keypad, internal phone, external phone etc, or does Comfort dial you with the new message
Do you erase the message immediately or erase all saved messages? or do you leaave the saved message? Do you have user names recorded, and how many?
Any peculiarity or special thing that you do ?

I have just checked on our systems here again, all greeting messages are intact and we have not been able to get them to disappear. Erasing various kinds of messages also does not cause a problem