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Last big change was the new firmware (5.72 ?)
As it stands, when someone leaves a message, the message light doesnt right. I have no idea how long this has been going on for tho - but certainly cant be more than a few weeks if at all.
Dont know if theres a config for this, but certainly not something i\'ve actively changed if so.
Any ideas ?
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You keep getting all the strange ones!
When you press the # key, does Comfort announce \"New message for ..\"?
Is the new message recorded at all, and when you sign in are the messages announced?
Is it just the keypad message ligght not turning on but messages are recorded properly?
Perhaps the led itself has gone faulty? do you have other keypads in the home?
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You keep getting all the strange ones!
When you press the # key, does Comfort announce \"New message for ..\"?
Yes - we only use 1 mailbox
Is the new message recorded at all, and when you sign in are the messages announced?
Yes messages are there - we just didnt know they were there with no light
Is it just the keypad message ligght not turning on but messages are recorded properly?
Good question - how can we test ?
Perhaps the led itself has gone faulty? do you have other keypads in the home?
KP04 and Doorphone only
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From memory I think if you power on the keypad all the leds may turn on for a milisecond?
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Confirmed - the lights on the KP04 pop up on power up.
What options do we have next to debug this ?
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I assume the problem is only for messages left by people who call into the system and the answering machine takes over?
Does it also affect the recording of messages via the keypads as well?
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No idea - never done that - no intention to.
The problem is people leaving messages, and the light does not illuminate - thats what need addressing here.
Been a fair few days now since i reported this - how are we going to look at what is causing this ?
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We need the information in order to figure out what is happening even though you do not use the function, because we cannot see the problem.
Can you press F4 and record a message. Does the Message LED turn on?
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01-31-2007, 10:43 AM
(This post was last modified: 01-31-2007, 11:06 PM by palmlodge.)
OK, I recorded a message for User #1 - and the msg light stays on solid. Deleted and message light cleared.
I then called the system and left a normal answer phone message - no light.
If I then login, it doesnt say \"new message\" on the KP04, but the voice says new message and proceeds to play it.
What can we do next ?
