Date/Time keeps resetting to 01/01 at midnight
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Date/Time keeps resetting to 01/01 at midnight
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04-16-2010, 12:52 PM
Hi all, i have installed a comfort at a client, and every time we go and check the event log on comfigurator we see that the date and time has reset to 01/01 - 00:00... We set it back to the PC\'s Date and time, but the next time we return to the site, the date and time seems to have reset itself back to 01/01 - 00:00 each time a user signs in. I have attached the latest event log so that you can see for yourself when the comfort resets its date. Any help?
04-16-2010, 01:29 PM
Do you have a backup battery connected to Comfort?
If not, when the power goes off, then the time and date will reet to the initial value? In this case it apppears like someone is changing the date and time in the system using the lkeypad menu You can see that because of the multiple date/time change actions reported in the log, see below ------------------------------------------------- 01/03 14:50 Sign in - User #, 2 01/03 14:50 Mode Change #Security Off 01/06 00:05 Date / Time Change 01/06 00:05 Date / Time Change 01/12 01:03 Date / Time Change 01/12 01:03 Date / Time Change ... 04/09 08:05 Alarm Type #ENTRYALERT (10) 04/09 08:05 Sign in - User #, 2 04/09 08:05 Mode Change #Security Off 04/09 00:02 Date / Time Change 01/01 00:02 Date / Time Change 01/01 00:07 Date / Time Change 01/01 00:07 Date / Time Change 01/01 05:53 Sign in - User #, Keypad 01/01 05:53 Mode Change #Day Mode 01/01 18:18 Zone Activation #KitchenPerimeter (7) 01/01 18:18 Alarm Type #ENTRYALERT (10) 01/01 18:18 Zone Activation #FamilyRoom (13) 01/01 18:18 Zone Activation #FrontDoorArea (3) 01/01 18:18 Sign in - User #, 2 01/01 18:18 Mode Change #Security Off 01/02 00:02 Date / Time Change 01/02 00:02 Date / Time Change 01/02 09:18 Sign in - User #, Keypad 01/02 09:18 Mode Change #Day Mode ---------------------------------------- Do you have another device that changes the time, eg UCM for KNX or Cbus or HDL These can change Comforts time if their time changes If you stil have problems, send your cclx file to support@cytech.biz so we can see the configuration and the other devices in the system
04-17-2010, 07:45 AM
I sent support an email with the ccl file attached. Thanks for the quick response
04-17-2010, 08:40 AM
I have seen your ccl file, it seems well written, but unfortunately not a cclx file as you are still using the old Comfigurator 2. The new comfigurator 3 , see http://www.comfortforums.com/forum20/1798.html
The cclx file would have included a record of the Comfort firmware version, the UCM firmware version and the firmware of the other UCM modules as well as the version of Comfigurator used and the last date and time of writing to Comfort. This is very valuable when doing troubleshooting, which is why we recommend everyone to start using Comfigurator 3 We need to know the firmware of Comfort and the UCM/Cbus used This is to rule out the possiibility of bugs in old Comfort or UCM/Cbus firmware. You can prevent the user from changing the date and time, but this means disabling authorisation for User 1 to go into Program Menu which means he will not be able to do other user programming. There is a UCM/Cbus in the system so that means that Comforts time and the UCM/CBus wil be syncronised. If a Cbus timekeeping device eg CTouch loses its time then that time will be sent to Comfort. This cannot be prevented, perhaps it should be. You will have to investigate if this is happening Also does the Comfort have its own backup battery?
04-23-2010, 06:05 AM
Hi, sorry for the late reply. The comfort does have its own battery back up, and the user does not have authorisation to access the program menu. I have not been able to get comfigurator 3 to work at the time that we went to the client, but next time that I go i will get the cclx file for you. When we got there we discovered that the keypad was losing coms... what could be the reason for that?
04-23-2010, 08:22 AM
Check for loose wiring from Comfort to the Modules
What is the firmware version of Comfort and the Slaves, and the UCM that you are using?
04-24-2010, 02:49 AM
The firmware versin should be on a label on an Integrated Circuit on the Comfort and Slave modules
On Comfort it should be ULT 5.xxx. On the Slave, SEM 5.xxx. You can see the label in the picture on the centre of the left half of the board You can also do Transfer > System Information to get the firmware version and other information
04-26-2010, 06:38 AM
alright, thanks...Im heading out to the client today, and will forward all the firmware etc. But, the client is experiencing \"communication errors\", this is causing false alarms, and they are not able to set the alarm at night. Is there any other reason for this problem other than the loose cabling and battery backup? Because the wiring was perfect the last time i was there and the battery backup is 100%.
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