WizComfort Keypad

[adlim]

Would it be that you got logged out due to the connection time-out setting for the UCM/Ethernet?

[Patrick]

Yes, I can use physical keypad to arm the system. 

I have changed the connection timeout to 0 before.

[adlim]

I would suggest you enable the Comfort Monitor and copy out the strings sent upon trying to arm the system. This would provide us with a better understanding of what is happening during that time.

[adlim]

Or could it be that your keypad button has \"Need Code\" checked in your ccl file? If so, you will be required to enter your code on the keypad after the button press. The sign-in box in WizComfort after pressing the button on WizComfort is for WizComfort\'s own check and not Comfort\'s check.

[Patrick]

I found that Wizcomfort turned to \"waiting for mode change ...\" after sometimes, and it took a few minutes, and during that time, press any button on Wizcomfort keypad, the comfort system didn\'t response.  Why?

[Patrick]

And in some cases, the error message at Wizcomfort showed \"no respond from the controller to cmd: ...\".  For this problem, I have to logout and login and logout and login ... for many times, then it can connect to comfort system again.  Why?

[Patrick]

continue from last post message.

and again \"no response from the controller for cmd: ...\" which I pressed night mode at Wizcomfort keypad

[adlim]

Seems like to me a problem of your connection. The command isn\'t being able to be sent to Comfort as a result. So WizComfort is awaiting an acknowledgement which isn\'t forthcoming.

[Patrick]

Could you please le me know how can I troubleshoot the connection problem?  For your information, I have tested using ping to the UCM/Ethernet, it is very good and it has no timeout error. 

I\'m also using comfigurator to connect with Comfort System, it has no problem at all.  I can download/upload using comfigurator without any problem. 

[ident]

Are you using the same UCM/Ethernet to upload/download or a separate one?
Do you have more than 1 UCM in the system?

[color=\"red\"]Most important, what is your Comfort  and UCM firmware versions?
[/color]