WizComfort Keypad

[slychiu]

The WizComfort Keypad screen allow you to use the computer as a keypad. If you use the UCM/Audio to connect to Comfort, the voice menu can be heard and you can also record and hear mesages just like a real keypad

[Ian]

I\'m not sure which is the best thread to ask - but after a short time the \'ready\' message at the bottom of the Wizcomfort screen changes from a green background to a red background. What does that mean?

[adlim]

Hi Ian,

When does that happen? Are you still able to control via WizComfort after it changes from Green to Red? I don\'t recall seeing such a case happening.

Regards

[Ian]

Just playing this morning - the message says OK rather then Ready. The background changed to red after a couple of minutes but I can still control OK.

[Ian]

I left the system for a while and it stopped being able to control Comfort.

I get the error messgae in the attached file.

[adlim]

From what I see from your screenshot, it would appear that your connection has timed out.

I guess you are connecting to Comfort via a UCM/Ethernet module. Note that there is a setting in DS Manager called \"Connection Timeout\". This setting determines the duration, which upon no activity, will disconnect the session.

To overcome this issue, change the \"Connection Timeout\" to 0. This will mean that the connection will not disconnect by itself.

[Patrick]

I tried to arm to away mode thru WizComfort Keypad, it didn\'t work and the error message showed as the attached file.  What is the error means?

Patrick

[adlim]

Those errors are not critical as the commands were included after WizComfort was released. They are in reference to the speaker and microphone command, and the keypad LED indicator. You may wish to refer to the Comfort Serial Set for more information.

They do not explain why the system is unable to arm. Do you get an arm failure or nothing happens?

[Patrick]

Just nothing happened.

[adlim]

Are you able to use the physical keypad to arm the system? Could it be that the function of that keypad button is changed?