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 Posted: Monday Sep 16th, 2013 05:01 am
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ident
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Please do not upgrade to iOS7 when it arrives this week until we have had time to test it as it may cause the Comfort app the crash

More info
When Apple's New iPhone Software Arrives Next Week, It Will Crash A Lot Of Apps, Software Tester Says

Read more

http://www.businessinsider.com/ios-crashes-apps-software-tester-says-2013-9



 Posted: Friday Sep 20th, 2013 02:33 pm
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slychiu
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We can confirm that the Comfort iPhone and iPad app has problems with iOS7

Last edited on Wednesday Oct 2nd, 2013 01:03 pm by admin



 Posted: Wednesday Oct 2nd, 2013 01:05 pm
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ident
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Both iPad and iPhone apps have a problem with iOS7
The remote arm log in box is not seen hence the system cannot be armed remotely

We are working on  updates to these apps

Apologies for any problems and for the wrong anouncement that iOS7 does not cause problems



 Posted: Wednesday Oct 23rd, 2013 06:34 am
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gaynorc
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Any news on the fix for the apps?



 Posted: Wednesday Oct 23rd, 2013 08:12 am
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iPad app on iOS7 is working now, there is an update on iTunes
iPhone is not available yet, we are still working on igt



 Posted: Thursday Nov 21st, 2013 06:22 am
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gaynorc
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Good morning,

Can you give an update on when the ios7 version app for iPhone might be available?

I ask because I have several non-Cytech apps which will not now update until the iPhone ios has itself been upgraded to 7.

Thanks.



 Posted: Thursday Nov 21st, 2013 06:54 am
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sorry for the delay, we are trying to get the developer on the job, we will try to get it done soon



 Posted: Thursday Nov 21st, 2013 06:57 am
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gaynorc
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Okay, thanks.



 Posted: Saturday Feb 22nd, 2014 08:21 pm
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gaynorc
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Any release date yet envisaged for the update? I am anxious to move onto iOS 7.
Thanks



 Posted: Sunday Feb 23rd, 2014 06:06 am
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slychiu
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Unfortunately we have a problem with the developer who has been quite irresponsible, and we need to look for another alternative.

I suggest that you go ahead to upgrade to iOS7. The app does work, except that when you arm remotely, it allows you to do it without the code. It is basically not a major problem, and I have been using it for months now



 Posted: Sunday Feb 23rd, 2014 04:56 pm
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gaynorc
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Okay & thanks. Have upgraded now. All works well.



 Posted: Friday May 2nd, 2014 02:50 pm
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cc_uk
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Since upgrading my iPhone (5S) to iOS 7.1 I find I can still use the Comfort App, but if I change the arm state, say from security off to Away I find that Comfort acts on the request but the iPhone app just quits.

If I re-load it it then correctly shows Comfort in the state requested, but any change of state makes it quit.



 Posted: Saturday May 3rd, 2014 07:58 am
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Yes we confirm this happens with iPhone 5S iOS 7.1

It may be due to the newer beta UCM firmware 7.043 or 7.046

After downgrading to UCM 7.028 arming and disarming works

We will investigate the problem in the firmware

In the meantime please downgrade if you want  to use the iphone app, or leav it if you can live with that problem for the time being



 Posted: Saturday May 3rd, 2014 05:59 pm
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cc_uk
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Thanks for confirming. I can live with it as it is, but was wondering if it was just my phone. Good to hear you're aware.



 Posted: Saturday Jul 26th, 2014 04:42 pm
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cc_uk
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Is there any new if this was caused by the UCM firmware?

Last edited on Saturday Jul 26th, 2014 04:42 pm by cc_uk



 Posted: Saturday Jul 26th, 2014 04:54 pm
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This is actually not due to the UCM firmware, it is that the old iOS app does not handle the newer UCM messages

We plan to have the new generation iOS app to use with the newer UCM firmware


The new iOS app is being tested now

To use the current iOS app please downgrade to UCM 7.040 for now



 Posted: Sunday Jul 27th, 2014 03:47 pm
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cc_uk
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Ah very good - I am testing the new iOS iPad app - have provided some home automation feedback in email to support. is that the right way or should I post here?



 Posted: Sunday Jul 27th, 2014 05:11 pm
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You can either continue to send to support@cytech.biz or post here



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