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Comfort is holding telephone line open
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 Posted: Monday Feb 11th, 2013 09:44 am
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UCM Pi Users

Joined: Friday Mar 27th, 2009
Location: Beverley , United Kingdom
Posts: 51

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This fault has just started for no apparent reason. I am not at the premises and the alarm is set to away mode. I can log in via comfigurator and reset the system, but once Comfort has answered the first call it holds the line open continuously.
Today I reset Comfort which released the line, I then rang in and during the answerphone message pressed the hash, which prompted 'Thank You Goodbye' Comfort then disconnected the line, but 1 second later I heard a click, which sounded like Comfort opening the line again. When I called back it was engaged.
The Comfort version is 5.169 The problem started soon after I started using Comfigurator V3.6.4.0 - I assume this is coincidence? The event log shows nothing unusual and I have remotley re-downloaded the comfort file.

Any help appreciated. Thanks Graham

Last edited on Monday Feb 11th, 2013 09:57 am by Ghyllwood

 Posted: Monday Feb 11th, 2013 10:29 am
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Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493

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Did you change any of the phones connected to the house?
Try disconnecting the phones from tel out and check if this still happens
Also upgrade to 6.028 firmware
Comfigurator should not have anything to do with this

 Posted: Wednesday Feb 13th, 2013 08:44 am
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Comfort Distributors

Joined: Wednesday Jul 12th, 2006
Location: United Kingdom
Posts: 771

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Check the no of dialouts - under telcoms / dialing the default is set to 5 - - -

Cytech - note - our default files reduce the number of dialouts to 2 - in our experience the no of dialouts at 5 causes so many problems.....

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