Comfort  Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register

Dialing out via landline fails
 Moderated by: admin
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Saturday Jul 14th, 2012 10:59 am
   PM  Quote  Reply 
1st Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

This client's system is haunted by no doubt!! after the firmware upgrade problem, here's another one:

After a reported lightning strike in May, the client told me he had no phone line in his house. The telecom company reset the line (probably took some damage there too), and they told me that its now OK. I had the line in/out terminals disconnected from Comfort and connected the clients telephone directly to the phone line. Comfort then used its GSM module for reporting, as expected, and ran out of units today during testing.

So, I brought along a new analog board for the master panel. It seems that the old analog board and the new one behave exactly the same: When I connect the phone line and phone terminals to Comfort, and initiate a dial test, I hear the dial tone from the land line, but no DTMF dialout occurs. Then, comfort tries to use the GSM line for CMS reporting, but I get the telco's message about no units available on the SIM card.

The weird thing is that I thought the relay took the hit and switching boards would fix the problem. It seems as a fault in the DTMF generator. Is it not located on the analog board?

Thanks in advance,



 Posted: Saturday Jul 14th, 2012 11:13 am
   PM  Quote  Reply 
2nd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5294
Status: 
Offline

  back to top

The DTMF generation is on the analog board
A possibility is that one of the pins the CPU board may have been damaged as well from the lightning strike so preventing the command to send DTMF from going to the DSP
Are you able to try a new CPU side ?

Did you try to disable Dial Tone detection?



 Posted: Saturday Jul 14th, 2012 11:21 am
   PM  Quote  Reply 
3rd Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

Dial Tone detection is disabled by default (in Greece the dialtone is not continuous).
No I don't have a spare CPU master board.
Could this be a vocabulary/language issue? the new board needs flashing for the Greek language...



 Posted: Saturday Jul 14th, 2012 11:31 am
   PM  Quote  Reply 
4th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5294
Status: 
Offline

  back to top

No, Language is not related to the dialing functions



 Posted: Saturday Jul 14th, 2012 02:37 pm
   PM  Quote  Reply 
5th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

OK, so how can I get Comfort to report its internal status (or error codes) when doing a dial test ?



 Posted: Saturday Jul 14th, 2012 02:55 pm
   PM  Quote  Reply 
6th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 5294
Status: 
Offline

  back to top

There is no error reporting of that kind available. I suggest you connect the Comfort to another telephone line and do a dial test. That should confirm if the board has been damaged or if there is another problem with the line etc



 Posted: Saturday Jul 14th, 2012 03:21 pm
   PM  Quote  Reply 
7th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

OK, the only thing I can think of for testing in this situation, is a SIP ATA (VoIP terminal) with FXS/FXO ports so as to emulate a second telephone line via the DSL connection.

I'll keep you informed.



 Posted: Friday Aug 17th, 2012 08:46 pm
   PM  Quote  Reply 
8th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

Update: I had assigned Phone On & Off-hook events to empty "placeholder" responses so as to provide courtesy lighting near the telephone (makes a nice touch of home automation when a light comes on when somebody picks up the phone!)
Today I set these events to 0 (NullResponse) and the problem went away! This problem didn't manifest itself for some reason until last April...



 Posted: Saturday Aug 18th, 2012 03:28 am
   PM  Quote  Reply 
9th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

Is this the same system as the file panormosComfort cclx file?
The Phone onhook and Offhook Responses are set to a Response with no actions
If not can you send the file?
We would like to duplicate this and see what caused the problem



 Posted: Saturday Aug 18th, 2012 07:55 am
   PM  Quote  Reply 
10th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

Yes its the same system.



 Posted: Tuesday Aug 21st, 2012 08:54 am
   PM  Quote  Reply 
11th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

We cannot find this problem by using the Panormos Comfiort file

Can you tell us the Onhook and Offhook Events were assigned to which Responses?



 Posted: Tuesday Aug 21st, 2012 10:05 am
   PM  Quote  Reply 
12th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

the on- and off-hook response, and the phoneringing response were bound to the corresponding responses (they had the same name), which contained no actions. The responses were simply placeholders, nothing more.



 Posted: Tuesday Aug 21st, 2012 12:50 pm
   PM  Quote  Reply 
13th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

I have tested that file and did not have any trouble in dialing out using Dial Test

The Offhook and Onhook responses were also pointed at OnhookResponse and OffhookResponse which were empty

It seems strange that this would have an effect even if there were nonempty responses because onhook, offhook and Ring Responses are not activated during dial out. Offhook response is when the local phone is taken offhook not by comfort. Onhook response is when the local phone is put onhook not by comfort
Ring Response is when there is an incoming call not a dial out

Are you sure that if you put back the original Responses that you will see the same problem again?



 Posted: Saturday Dec 8th, 2012 10:11 am
   PM  Quote  Reply 
14th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

It seems as a duplicate of http://comfortforums.com/view_post.php?post_id=13515 - When I removed the GSM module from Comfort's config , dialing via the landline worked fine. I'm flashing the 7.005 firmware now and will let you know of my results.

Many thanks for the fix!

Last edited on Saturday Dec 8th, 2012 10:12 am by ekarak



 Posted: Saturday Dec 8th, 2012 10:54 am
   PM  Quote  Reply 
15th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

After upgrading master firmware to 7.005, dialing to CMS via landline works, BUT: system doesn't exit CMSAlarmTest mode.
Alarm Type CMSTest has dial indexes 1 and 2 only but after successfull kissoff with CMS (dial number #1), Comfort keeps on dialing other dial indexes 5,6,...
I'm now doing a full reprogramming with Comfigurator 3.6.1 and going to re-test.

Last edited on Saturday Dec 8th, 2012 10:54 am by ekarak



 Posted: Saturday Dec 8th, 2012 11:36 am
   PM  Quote  Reply 
16th Post
ident
Administrator


Joined: Wednesday Aug 9th, 2006
Location: Singapore
Posts: 3493
Status: 
Offline

  back to top

It seems unlikely that it would dial out to numbers which are not enabled.
Check that another alarm type has not been triggered causing the additional dial out



 Posted: Saturday Dec 8th, 2012 03:09 pm
   PM  Quote  Reply 
17th Post
ekarak
Member
 

Joined: Wednesday Apr 21st, 2010
Location: Athens, Greece
Posts: 51
Status: 
Offline

  back to top

It's my error after all: the DialTest alarm type did indeed contain the phone numbers Comfort was trying to call. I thought (incorrectly) that F-3-3 was invoking the CMSTest (18) alarm type which is mapped only to phone numbers 1 and 2 while it was invoking DialTest (27).

Many Thanks, problem solved!



 Current time is 11:42 pm
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems