| Posted: Monday Feb 20th, 2012 04:05 pm |
|
1st Post |
ArtIntelli
Member
| Joined: | Monday Feb 20th, 2012 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
Hi, I have a client who works overseas, his wife occupied the house here in Bryanston, South Africa. She has passed away and the husband is trying to get things in order, but has no passwords or configuator file. I tried all the defaults to no avail.
The system is linked to a Custom Home Automation System and there is extensive programming on the Cytech eeprom, but as mentioned no configurator file. The Board is a older single piece board Outdoor 1 I think.
Brad Snaith is the distributor here from Home IQ, I spoke to him and he sugested I post this, in the hope of him being able to get some sort of restricted process to rewrite or retreive only the passwords for me.
Can anyone assist?
David Carter
|
| Posted: Monday Feb 20th, 2012 11:59 pm |
|
2nd Post |
| Posted: Tuesday Feb 21st, 2012 06:21 am |
|
3rd Post |
ArtIntelli
Member
| Joined: | Monday Feb 20th, 2012 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
Thanks, I did see this post previously. I do not know the engineer code. I tried entering 6789# and just get a beep. If I press F0 then I get "Please sign in".
|
| Posted: Tuesday Feb 21st, 2012 07:09 am |
|
4th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
If you hear "Please sign in" when you press F0 that means you need to enter a User code to access the F0 key
This has been programmed by the installer
That means you cannot use the method to reset user codes
Try the other method mentioned in the post which requires a UCM with a default eeprom in the U2 socket
By UCM
The UCM contains a default EEPROM in U2 for Comfort 2 Ultra. This will default the whole configuration, not just the user codes. Press DLOAD button the write the configuration to Comfort. This will take a few minutes with the Busy leds blinking. When completed, the RDY green led on the UCM will be steady
|
| Posted: Tuesday Feb 21st, 2012 04:13 pm |
|
5th Post |
ArtIntelli
Member
| Joined: | Monday Feb 20th, 2012 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
Ok, but this will then clear all programming, is that correct?
|
| Posted: Wednesday Feb 22nd, 2012 02:57 am |
|
6th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
Yes this is the last resort if you have lost all passwords
An alternative is to unplug the U2 EEPROm from its socket and send it to us. We can check the user codes for you
You can use the EEPROM in the UCM to replace the one on Comfort temporaily and reprogram that
|
| Posted: Wednesday Feb 22nd, 2012 12:35 pm |
|
7th Post |
ArtIntelli
Member
| Joined: | Monday Feb 20th, 2012 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
That is a good option. I will discuss it with the client. What is the procedure to send you the eeprom?
|
| Posted: Wednesday Feb 22nd, 2012 12:42 pm |
|
8th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
Send it to
Cytech Technology Pte Ltd
55 Ubi Avenue 1 #07-04
Singapore 408935
Tel +65 68469701
Include a note and return address and contact number
|
| Posted: Monday Feb 27th, 2012 09:08 am |
|
9th Post |
ArtIntelli
Member
| Joined: | Monday Feb 20th, 2012 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
hi there, my client has agreed to send the eeprom. I took te U4 chip out and will send it tomorrow. For whos attention can I make it?
|
| Posted: Monday Feb 27th, 2012 12:31 pm |
|
10th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
Attn Repairs
Please include a note telling exactly what you need and a return address
|
| Posted: Tuesday Mar 6th, 2012 05:30 am |
|
11th Post |
ArtIntelli
Member
| Joined: | Monday Feb 20th, 2012 |
| Location: | |
| Posts: | 8 |
| Status: |
Offline
|
back to top
|
Hello there.
I have sent the chip, Did you get it and what is the latest feedback?
|
| Posted: Tuesday Mar 6th, 2012 05:42 am |
|
12th Post |
ident
Administrator
| Joined: | Wednesday Aug 9th, 2006 |
| Location: | Singapore |
| Posts: | 3493 |
| Status: |
Offline
|
back to top
|
We have not received it yet. How did you send it and is there any tracking infomation
Please reply email to support@cytech.biz
|
|
