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How to stop dial out on an alert
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 Posted: Wednesday Aug 12th, 2009 04:48 pm
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palmlodge
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How can I stop comfort from dialling out when unnecessary ?

At the moment, I have a few numbers programmed in for the various alerts. Lets take AC Power failure as an example.

If I yank the power, Comfort reports the power failure as normal. If I restore power and sign in, Comfort still dials out all the numbers.

?

Thanks



 Posted: Thursday Aug 13th, 2009 08:13 am
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slychiu
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There is not a way to prevent dial out for restore AC Failure when you have enabled the dialout for AC Failure itself
Most people would want to know that the AC has been restored. Remember that you may not be in the house when this happens



 Posted: Thursday Aug 13th, 2009 09:23 am
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palmlodge
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Even if you are away, it will call all the numbers. Why can't we have an option on the dial in alert or when you sign in to cancel the alert so no further action is taken.

All it does it dial mobile numbers many many many times and that can cost a LOT of money.

And if you happen to be abroad, then the costs could be very expensive.

I would suggest this as an additional item in the very next firmware release please ? An option when you sign in after an alert (wether local keypad or remote) to cancel the alert.



 Posted: Thursday Aug 13th, 2009 01:31 pm
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slychiu
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We will take a look at the possibility since you asked nicely:)
No promises though as some things are easier asked than done



 Posted: Tuesday Mar 29th, 2011 09:31 am
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luis.dias
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Any news about this!?
I have made some logic to disable continuos dialouts in a power fail situation. Like more then one power fail in one hour, only dial once! But i get the problem of the power restore dialout! Any idea?

Best Regards,

Luís Dias



 Posted: Thursday Mar 31st, 2011 09:17 pm
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ident
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It is quite complex to determine the logic when it should or should not dial out for a power failure restore. After all we do not want to stop the dial out when someone wants to be alerted about the restore



 Posted: Monday Apr 4th, 2011 09:19 am
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luis.dias
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Hello,

I have manage some control logic to disable power fail dialout in some condicitions (only call one time per hour). But i would like to disable the power restore phone call also!

Any idea!? The place have alot of troubles with power cuts, came and goes, several times in few time so the customer will receive alot of SMS, is the case! I need to filter this!

Thanks very much,

Best Regards,

Luís Dias



 Posted: Monday Apr 4th, 2011 04:05 pm
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ident
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I cannot figure out a way that you can disable the restore dial out for power failure, other than completely disabling the dial out for power failure
Perhaps just do a dial out on low battery if power failure is happening very often and dont dial out for power failure



 Posted: Sunday Dec 27th, 2020 03:11 pm
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broughamg
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My suggestion would be terminate to the dailout sequence if the system state is 'security off' and user1 sign-in code has been used to acknowledge the alarm state

Is this possible?


Last edited on Sunday Dec 27th, 2020 03:15 pm by



 Posted: Wednesday Dec 30th, 2020 02:28 am
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slychiu
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If you disarm the system, the dial out is stopped after the current dial out except for SMS and CMS.

It does znot cut off a dial out that has already staerted



 Posted: Wednesday Dec 30th, 2020 09:12 am
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broughamg
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It is really the ability to stop the current dialout that would be useful as it is basically redundant as soon as the primary user signs in. It is annoying to have to deal with it while addressing the alarm issue.

The other option, I thought might work is sms but for that I would need to add the GSM module. That would make the response async and you can address it when you get a chance



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