Hi,Currently my comfort alarm has a direct connection to my home telephone line.We have just been informed that BT in the UK is changing this ...   Tuesday Jan 18th, 2022 08:30 am

All is ok now.Looks like when i updated comfigurator from 3.13.5 to 3.13.6 it changed the IP settings to DHCP which i had set as ...   Wednesday Dec 30th, 2020 09:54 am

Hi Slychiu,I am getting the message again after we resolved the issue before back in May by installing a new board, failed to connect to ...   Tuesday Dec 29th, 2020 12:15 pm

Hi Slychiu,Issue here has turned out to be a fault with the UCM baseboard.Purchased a new UCM06 baseboard from Laser which was delivered today, all ...   Friday Jul 31st, 2020 05:09 pm

Hi Slychiu, Complete UCM unit and replacement new ETH03 have all been returned to Laser. These items were delivered 22 July 2020. Ray ...   Thursday Jul 23rd, 2020 12:20 pm

Hi Slychiu, Got new ETH03 delivered next day (great service from Laser). Powered off system and installed new board, powered on again and set IP address. ...   Sunday Jul 19th, 2020 10:31 am

Slychiu,Once you search for modules it asks you to login in thin after about 10 -15 seconds the message appears. Noticed yesterday that the date ...   Wednesday Jul 15th, 2020 07:04 am

Slychiu, Disconnected GSM module and alarm gave message at door stations, comminications error UCM2. Tried scanning again for modules but still getting same message. Ray ...   Tuesday Jul 14th, 2020 11:11 am

just sent Dropbox link to email address ...   Tuesday Jul 14th, 2020 08:13 am

Slychiu,Yes the D9 is still flashing.The serial number on the small board that the network cable connects to is C095296The video was taken as Comfigurator ...   Tuesday Jul 14th, 2020 07:44 am

Hi Slychiu,Really don't understand as all looks OK and nothing has changed but there is no connection.See attached for serial number as requested.Ray ...   Monday Jul 13th, 2020 12:56 pm

Hi,Pressed the reset on the sub module but nothing seemed to happen.Upgraded the firmware to 2.2.3 as requested.Upgrade was successful.Retried to scan modules but getting ...   Monday Jul 13th, 2020 08:10 am

Hi,System stays in IDLE state all the time.Don't have another PC to try this on.Ray ...   Sunday Jul 12th, 2020 05:47 pm

Yes it address is OK and it is blue. ...   Friday Jul 10th, 2020 01:12 pm

Hi, I installed an ETH03 after the last fault and the firmware version is 7.119. Ray ...   Wednesday Jul 8th, 2020 07:20 am

Yes both led are flashing. ...   Tuesday Jul 7th, 2020 01:19 pm

Hi,Since upgrading comfigurator to version 3.13.3.0 a few weeks ago i cannot connect to the UCM when i search for modules. I have checked the ...   Tuesday Jul 7th, 2020 10:19 am

SORTED. Comfort not set to same IP Address as ETH03. Changed and all working as normal. ...   Wednesday Jun 19th, 2019 09:26 am

Upgraded to ETH03. all went well and unit is getting IP address. When i scan for modules i get the message --------------------------- Comfigurator --------------------------- Failed to connect to ...   Wednesday Jun 19th, 2019 08:57 am

Changed to GSM4(3g) yesterday and working fine will change to ETH03 later today. ...   Wednesday Jun 19th, 2019 06:47 am

File 7.153 downloaded to PC but still getting message about UCM settings as previous ...   Tuesday Jun 11th, 2019 02:00 pm

double checked all cables and still getting same message. PP2 shunt is in place and i am not logging on. When i right click on ...   Tuesday Jun 11th, 2019 01:48 pm

OK all cables connected and usb connected to PC. Still getting same message Failed to connect to UCM - Check UCM settings ...   Tuesday Jun 11th, 2019 01:30 pm

http://www.cytech.biz/upgrades.html web link not available, where do i download firmware file? ...   Tuesday Jun 11th, 2019 12:56 pm

Also i dont have a USB connection. Modules are ethernet and GSM ...   Tuesday Jun 11th, 2019 12:52 pm

Now giving me a message when i try to upgrade using cable Failed to connect to UCM - please check the UCM connection settings ...   Tuesday Jun 11th, 2019 12:40 pm

tried upgrade twice but after second failure nothing workspety saying UCM Failurenow not even signin codes work ...   Tuesday Jun 11th, 2019 12:27 pm

while updating the system from 7.140 to 7.142 I got a time out message and now nothing works, cant even login. ...   Tuesday Jun 11th, 2019 09:20 am

Hi, Will Comfigurator work with Windows 10. If so what version is required but if not when is it planned to be upgraded. Many thanks ...   Saturday Aug 8th, 2015 06:57 pm

The only difference that I can see in these 2 files ate the is a different controller version. ...   Sunday Oct 12th, 2014 01:22 pm

I have just emailed most recent file named 6 October 2014 which does not work properly. The file sent before named 20 July 2014 when uploaded ...   Sunday Oct 12th, 2014 01:04 pm

I have just email an old comfiguration file which seems to be working. Is there any way of telling what the changes are from the ...   Sunday Oct 12th, 2014 12:50 pm

photo 2 ...   Sunday Oct 12th, 2014 12:36 pm

Yes the main property had a power outage recently and the date and time has been reset also. It is the ARM led that flashes ...   Saturday Oct 11th, 2014 11:48 am

Log file and CCLX file sent via 2 emails, as requested ...   Friday Oct 10th, 2014 08:06 pm

Had a look at the event log and there is nothing mentioned in it. Looks like the system is being armed normally but when it ...   Friday Oct 10th, 2014 10:41 am

Hi, When I arm the system in either night mode or full mode the red arm light flashes. Could this be something to do with the battery ...   Tuesday Oct 7th, 2014 12:03 pm

Cheers Julian will check that out. ...   Tuesday Jun 17th, 2014 12:29 pm

Hi, since I updated my firmware on my Comfort II I get a battery warning every 24 hours. I have disconnected the mains and the system ...   Monday Jun 16th, 2014 11:21 pm

Hi, it actually looks like it was down to a signal problem. When I had the cover off the control box I noticed there was ...   Wednesday Jun 11th, 2014 01:48 pm