When the zone is closed but the system detects it as open, does your polymeter also read it as a closed contact? My guess is that ...   Tuesday Jan 26th, 2010 11:58 pm

Is the zone a magnetic contact on a sliding door? Could it be that the magnetic contact is not aligned properly so sometimes the system does ...   Tuesday Jan 26th, 2010 12:23 am

What firmware version are you using for the main controller? What kind of codes are given by the power failure dial-out? ...   Friday Jan 22nd, 2010 12:02 am

Are you using Comfigurator 3.1.3? I'm unable to reproduce the problem you're having based on the response's actions you have posted with Comfigurator 3.1.3. Can you ...   Thursday Jan 14th, 2010 01:39 am

No, it is not normal. Can you send your configuration file to support@cytech.biz so that we can try duplicating the issue? ...   Wednesday Dec 16th, 2009 02:35 am

Hi Aldarius, Welcome to Comfort forum. Why you didn't receive your sms? It is because in order for the Comfort system to dial / sms out, one of ...   Thursday Dec 10th, 2009 08:02 am

This is most likely a Comfigurator 3 error. See the full list of known issues of Comfigurator 3 here: http://www.comfortforums.com/forum20/1625.html Can you send your barn01.ccl file to support@cytech.biz ...   Thursday Dec 10th, 2009 12:19 am

Hi Tas, You said at first when you have upgraded the system from version 5.121 to 5.172, everything seems to work without the need to reset? This ...   Wednesday Dec 9th, 2009 01:03 am

When you press the room button on RC01 and point it to the KP05, did you hear the beep sound from the keypad to indicate ...   Wednesday Nov 25th, 2009 12:41 am

Hi Pedro, Please provide more information by answering the questions below: What keypad are you using? KP03 / KP04? Which buttons on RC01 you are trying to send? Did ...   Monday Nov 23rd, 2009 11:59 pm

Yes, I was referring to Comfigurator programming. First thing is to create the response e.g. to play reminder message 2 on keypad 3. From the keypad, go ...   Friday Sep 18th, 2009 06:59 am

Create a response using the action to play reminder message on any keypad, door station or UCM under the Keypad actions list. You can then place ...   Friday Sep 18th, 2009 12:26 am

Just want to add that there is a known issue regarding IR Learner in Comfigurator 3.1.1. See the link here. Please download the latest version of ...   Monday Sep 14th, 2009 03:06 am

Howser, if you are referring to the red AC led on the keypad, then yes, the led will be cleared (turned off) when the power ...   Wednesday Sep 2nd, 2009 09:15 am

In total Comfort II system can support up to 8 KT01/UCMs, 8 keypads, and 3 door stations so there is definitely no problem for your ...   Monday Aug 24th, 2009 12:46 am

Locations is one way to do it but there is a better way to change the number of rings i.e. through Program Menu. You need ...   Wednesday Aug 12th, 2009 12:18 am

It is strange that you can see "Sorry, your browser doesn't support java" message and the keypad log-in page both at the same time. If ...   Wednesday Jul 22nd, 2009 01:57 am

You have the same problem with previous Comfigurator versions, does it include Comfigurator version 2.2.3? Mind to tell us more on how do you determine that ...   Thursday Jul 9th, 2009 03:21 am

You can look at the label pasted on the main board U1 IC. For Comfort I boards it should be Action 4.xxx, Outside 4.xxx, or ...   Tuesday Jun 16th, 2009 12:17 am

Sorry, correction to my previous post. I've got it wrong. Limit Dialout action will NOT cause the Comfort to dial out. I tested with UCM/GSM to sms ...   Thursday Jun 4th, 2009 08:51 am

You can create a response to be placed in AC Restore Response with the following action inside:       Limit Dialout 3 This action will dial out to ...   Thursday Jun 4th, 2009 12:56 am

Just tested the actions with the same ULT 5.145 firmware. The keypad does not announce the words programmed because there is an action to arm to ...   Tuesday May 26th, 2009 02:29 am

Please attach or send us the cclx file. ...   Wednesday May 20th, 2009 09:03 am

Could it be that you select the wrong port number for UCM/Ethernet in Comfigurator? The default port number for UCM/Ethernet is 1001, NOT 10001 (which is ...   Friday May 8th, 2009 12:17 am

You can inquiry the value of counter by using Comfigurator's UCM I/O monitor. First you need to enable this I/O monitor window to appear / ...   Tuesday May 5th, 2009 12:59 am

Both your UCM05 and Ethernet stop working is because you put the Number of UCMs = 0. You can still sign-in from keypad, that's good thing. So ...   Friday Mar 13th, 2009 12:21 am

Has this Slave 2 board been added to the system recently? A low battery should not cause a communication failure, it will only prompt you Battery ...   Thursday Feb 26th, 2009 11:39 pm

Yes, you can plug the Audio module onto the 10-pin socket. You will need to use back the serial port to send commands to this UCM05 ...   Friday Feb 20th, 2009 12:21 am

You said that you can learn IR. Can you check on IR learner's Add New Function window what COM port number are you using? Make ...   Thursday Feb 12th, 2009 12:22 am

The CWM02 is set to ID=2 (factory setting) so if you haven't changed the ID setting then you will need to edit the second number ...   Monday Jan 19th, 2009 02:26 am

What Comfigurator version you are using? Can you send the ccl file to support@cytech.biz for us to check? ...   Friday Jan 16th, 2009 02:07 am

I presume the system was working fine before you added the door station? Can you describe the step-by-step of how you add the door station that ...   Friday Jan 16th, 2009 01:42 am

On the keypad press F, 0 followed by engineer code (default: 6789) and # key to access the engineer menu. Press 7 for System. Press 4 for ...   Sunday Dec 21st, 2008 11:42 pm

clintonselec wrote: Tx: <STX>DA501<CR> RRx: <STX>IP0300<CR> No Luck, Going to order Keypad x2 On Monday Thnaks For Help Have A Wonderful Weekend. Thanks Again. Clinton You missed out the letter ...   Sunday Nov 16th, 2008 11:08 pm

Instead of setting your PIR bathroom as DoorWindow zone type, I suggest that you set your PIR bathroom as PIRAway (activated only in Away mode) ...   Friday Nov 14th, 2008 12:01 am

You can monitor the communications from Comfigurator's Monitor I/O window to see if C-bus commands are being sent. Make sure Monitor I/O is checked under Transfer ...   Monday Nov 10th, 2008 11:45 pm

Yes, you need to interrogate the device on the network first so that the status will be updated inside Comfort's counter. You can then use this ...   Thursday Oct 30th, 2008 12:50 am

In Comfigurator go to Events > Responses, right-click on any response and select Insert Response. ...   Monday Oct 6th, 2008 01:10 am

It is not recommended to use LEM from G1 on G2 as it may sometimes work and sometimes not; this applies for both zones and ...   Friday Sep 5th, 2008 02:44 am

The UCM/Ethernet is similar to the UCM05 except that instead of an RS232 interface, it is connected to an Ethernet Local Area Network (LAN) using ...   Tuesday Sep 2nd, 2008 06:36 am