| Posted: Sunday Dec 9th, 2007 03:57 pm |
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1st Post |
dcrera
Comfort Installers
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Hi
I have a problem, my system is down (comfort Gen II).
Not sure what the problem is.
All my SCS is blinking when I press them
There is no voice feedback from the keypad, the keypad has defaulted to a date of 1 Jan 00. The keypad locks after pressing a few keys.
I had a comms failure and did a system reset, does not report any comms failure but when I press any buttons on the SCS it flashes and fails to respond.
I did a cold start after powering down the AC and disconnecting the battery for 30 minutes and still no change.
I had this once before, a cold restart rectified the problem.
Now, I am clueless.
Need some help to get the system up again.
Thanks
Last edited on Monday Dec 10th, 2007 04:02 am by dcrera
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| Posted: Monday Dec 10th, 2007 04:05 am |
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2nd Post |
dcrera
Comfort Installers
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Hi,
I shut the system down (removed AC and battery) before going to bed last night.
This morning after reconnecting, everything works normal !!
Any ideas ?
Thanks
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| Posted: Monday Dec 10th, 2007 04:11 pm |
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3rd Post |
dcrera
Comfort Installers
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Hi
I have the same problem again. The common factor in both cases was that we had a power outage.
Can I have some assistance please ? SomeOne !!
Thanks
Last edited on Monday Dec 10th, 2007 04:12 pm by dcrera
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| Posted: Monday Dec 10th, 2007 05:14 pm |
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4th Post |
dcrera
Comfort Installers
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Hi,
System is up after doing a cold start 2 hours later.
Please refer to the attached event.log
Attachment: event.txt (Downloaded 5 times)
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| Posted: Tuesday Dec 11th, 2007 12:49 am |
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5th Post |
hendy
Cytech
| Joined: | Wednesday Sep 19th, 2007 |
| Location: | Singapore |
| Posts: | 221 |
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Before the power outage, does everything work fine?
Any other changes you've made?
From your event log, there're communication failures in almost all modules: keypad, door station and SCS. Any other module connected?
Try to isolate the problem by unplugging all modules from the main board then add in one-by-one starting from keypad. Don't forget to set the number of modules accordingly. Wait for some time for any possible feedback before connecting other modules.
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| Posted: Tuesday Dec 11th, 2007 02:44 am |
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6th Post |
admin
Administrator
| Joined: | Saturday Mar 3rd, 2007 |
| Location: | Singapore |
| Posts: | 1200 |
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First, make sure J14 on the Comfort PCB is at the correct position. If you do not have a MPU01 plugged in for firmware upgrade, J14 must be inserted. If an MPU01 is plugged in, J14 should be open.
The event log suggests that one of the modules may be pulling down the RS485 bus. Comfort appears to be working correctly but cannot communicate with any of the modules because of the fault on the RS485 bus. The next time tis happens, disconnect the modules ONE at a time and check if the communications recovers
This will help identify the problem module
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| Posted: Tuesday Dec 11th, 2007 04:32 am |
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7th Post |
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