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raygregg114
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Hi,Since upgrading comfigurator to version 3.13.3.0 a few weeks ago i cannot connect to the UCM when i search for modules. I have checked the settings and IP addresses are all correct and the comfort server manager sees the UCM. Any ideas?????Ray

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slychiu
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Please check if the D9 red and D10 green leds on the UCM baseboard are blinking which shows the UCM is being polled by Cofort

Ian
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I still get this intermittently.

raygregg114
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Yes both led are flashing.

slychiu
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do you have ETH02 or ETH03? What is your ucm firmware?

raygregg114
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Hi,
I installed an ETH03 after the last fault and the firmware version is 7.119.
Ray

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Please check comfort server manager status.Can you see the eth03 ipaddress in the window? 

raygregg114
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Yes it address is OK and it is blue.

slychiu
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In CS Manager the state is idle if there is no connectionWhen you try to connect, it should change to Busy. Can you check that. Also for the 2nd portOf it is busy then the PC has managed to connect..
Have you tried another pc?

raygregg114
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Hi,System stays in IDLE state all the time.Don't have another PC to try this on.Ray

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slychiu
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Cab you reset the ETH03 (not UCM) by pressing the RESET button on the ETH03 submodule.
The Idle should change to Busy when you connect to it by Comfigurator.
If nothing changes try to re-upgrade the ETG03 firmware to the same 2.2.3 see this link http://www.comfortforums.com/forum113/3820.html

raygregg114
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Hi,Pressed the reset on the sub module but nothing seemed to happen.Upgraded the firmware to 2.2.3 as requested.Upgrade was successful.Retried to scan modules but getting same message.Ray

slychiu
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This is a puzzle. You are able to upgrade the ETH03 firmware so you should be able to connect to the ETH03 network port. 

But the ETH03 status in CS Manager remains as IDLE when you try to connect which means it is not able to connect to the network port. It seems to be contradictory.
Can you check what is the serial number printed on the UCM?

raygregg114
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Hi Slychiu,Really don't understand as all looks OK and nothing has changed but there is no connection.See attached for serial number as requested.Ray

Attachment: UCM Serial Numver.jpg (Downloaded 13 times)

slychiu
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Ray, that serial number belongs to a UCM/ETH02 from 2011.
You changed to ETH03  Do you have the serial number f the eth03 submodule, it should be on the eth03 itself
The red D9 appears to be off although it is a still photo. does it still bllink?
Do you think you can manage to take a video of the whole ucm at the same time that you press log in?

raygregg114
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Slychiu,Yes the D9 is still flashing.The serial number on the small board that the network cable connects to is C095296The video was taken as Comfigurator was trying to scan for modules.How do you want me to send the video?Ray

Attachment: 20200714_083058.jpg (Downloaded 12 times)

slychiu
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Please send to support@cytech.biz

slychiu
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also check that you do not have 2 UCMs with the sane ID That would prevent the ucm from logging in although D9 would blnk

raygregg114
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just sent Dropbox link to email address

slychiu
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I cannot see any proble with the videoDo you have another UCM? it may be possible that the ID of this or another UCM is wrong due to a loose connection on the ID headers so the ID has a conflict even thoug D9 led is blinking

Can you temporarily disconnect any other UCM and try again

raygregg114
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Slychiu,
Disconnected GSM module and alarm gave message at door stations, comminications error UCM2.
Tried scanning again for modules but still getting same message.
Ray

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You said you tried scanning for modules?
Can you try logging in instead?

Last edited on Wednesday Jul 15th, 2020 01:48 am by slychiu

raygregg114
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Slychiu,Once you search for modules it asks you to login in thin after about 10 -15 seconds the message appears. Noticed yesterday that the date and time on the system  are wrong, thinks it is 2018 and I can't login to sort.Ray

slychiu
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You can ask Laser for a replacement for ETH03 only, I am not 100% sure that that is the actual problem

raygregg114
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Hi Slychiu,
Got new ETH03 delivered next day (great service from Laser). Powered off system and installed new board, powered on again and set IP address. tried logging in but still getting same message, see attached.ray

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slychiu
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I was afraid of that as I was not sure that ETH03 was the cause of the problem
I a suspecting an ID problem or a PC problem. Have you sent the old ETH03 back to Laser? I suggest that you send the whole UCM/ETH03 to laser and let them check with their system. They would then be able to confirm which component is falty and send you the correct combination

raygregg114
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Hi Slychiu,
Complete UCM unit and replacement new ETH03 have all been returned to Laser.
These items were delivered 22 July 2020.

Ray

raygregg114
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Hi Slychiu,Issue here has turned out to be a fault with the UCM baseboard.Purchased a new UCM06 baseboard from Laser which was delivered today, all installed and working as it should.Could you please close this fault.Thanks for all your help with this matter.Ray

slychiu
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Thats good news Ray. Sorry for the wrong initial diagnoses. A UCM fault is fairly rare


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