Comfort Home Automation/ Security System Forums Home
Home Search search Menu menu Not logged in - Login | Register

Latest iOS app setup instructions
 Moderated by: slychiu
 New Topic   Reply   Printer Friendly 
 Rate Topic 
AuthorPost
 Posted: Saturday May 16th, 2020 02:29 pm
   PM  Quote  Reply 
1st Post
OhPinchy
Member
 

Joined: Wednesday Dec 27th, 2017
Location:  
Posts: 31
Status: 
Offline

  back to top

Are the instructions on this forum the most recent ones for iOS? I could not get the Comfort file to open from Outlook or Gmail, but I did get the native Apple Mail app to give me a 'Copy to Comfort Mobile" option in the context menu. 
I was then able to login, but I could not see any zones, just the dashboard home page. I also get logged out within a few seconds.
What are the recommended steps to follow for current versions of iOS on iPhone (11 Pro) or iPad? Does iTunes need to be involved?



 Posted: Sunday May 17th, 2020 03:10 am
   PM  Quote  Reply 
2nd Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4836
Status: 
Offline

  back to top

In Setup there is an Import ButtonSelect the jrlccip file that was attached to the email.
apple has changed the way it works with this attachment a few times



 Posted: Sunday May 17th, 2020 08:35 am
   PM  Quote  Reply 
3rd Post
OhPinchy
Member
 

Joined: Wednesday Dec 27th, 2017
Location:  
Posts: 31
Status: 
Offline

  back to top

I tried saving the jrlccip file to Files in addition to then clicking the "Copy to Comfort" option from the context menu in the Mail app. When I go to Setup->Import in the Comfort app, I see only 2 preinstalled jrlccip files, DevelopmentTesting and Dollhouse_with_dimmer and there is no way to navigate to change folder to locate the file I downloaded.



 Posted: Tuesday May 19th, 2020 02:50 am
   PM  Quote  Reply 
4th Post
slychiu
Administrator


Joined: Saturday Apr 29th, 2006
Location: Singapore
Posts: 4836
Status: 
Offline

  back to top

I tested this again.
In the email, tap the jrlccip attachment 

In the list of apps, select More... select Copy to Comfort iPhone 

The Comfort app appears with box 

Load Config
Please select Comfort System
Dismiss   Default 


Select Default
A box appears

Load ConfiogConfig Data Loaded - Please sign inDismiss
The box disappears and the Comfort setup/loginscreen is seen
You should be able to go to Setup or Login

If you log in and do not see any zones or Congtrol menu then the configration file may be corrupted. go to Comfigurator, preferable rename the cclx file  and resend the conversion file.




 Current time is 09:19 am
Top




UltraBB 1.172 Copyright © 2007-2014 Data 1 Systems