Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > problem accessing |
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > problem accessing |
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dantseb Member
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Hello. I've changed the code a few minutes ago and now the new code is not working.I'm now unable to login to UCM (from Comfigurator) with the new or the old code. Thanks. Kind regards,Daniel Sebastião. |
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Swiss-Toni UCM Pi Users 
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Try a reset of the machine button on main panel and reset the ethernet you have to wait a minute or so before you log back in |
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dantseb Member
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thanks, it worked!! |
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dantseb Member
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Problem returned, i had the alarm worked fine fore a hour , but now i cant log in again, and resenting doesn't help |
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slychiu Administrator 
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What type of ucm is it and what is the errorr message?Is it "cannot connect to ucm " or is it " sign in code wrong" the 1st means connection issue. Check the ip addressCan you signing on the keypad? |
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dantseb Member
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Found the problem, There was a driver trying to communicate withe the alarm using the old sign code.And after turn off the alarm for 5 minutes it sort the problem. What was happening is that this driver was insisting in log with the old code, and the alarm got locked, i could not log in ether using a keypad or using the configurator software. the unit is a [highlight= rgb(222, 222, 222); font-family: Lato, sans-serif; font-size: medium; text-align: center;]UCM/KNX2 . |
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slychiu Administrator
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6 wrong atttempts will cause a sign in tamper alarmTo reset, you must enter the correct code 2 times on the keypad |
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