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 Posted: Monday Nov 25th, 2019 10:16 am
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dantseb
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Joined: Wednesday Apr 3rd, 2019
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Hello.
I've changed the code a few minutes ago and now the new code is not working.I'm now unable to login to UCM (from Comfigurator) with the new or the old code.
Thanks.

Kind regards,Daniel SebastiĆ£o.



 Posted: Monday Nov 25th, 2019 03:00 pm
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Swiss-Toni
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Joined: Thursday Sep 15th, 2011
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Try a reset of the machine button on main panel and reset the ethernet you have to wait a minute or so before you log back in



 Posted: Monday Nov 25th, 2019 03:26 pm
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dantseb
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thanks, it worked!!



 Posted: Monday Nov 25th, 2019 04:01 pm
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dantseb
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Problem returned, i had the alarm worked fine fore a hour , but now i cant log in again, and resenting doesn't help 



 Posted: Monday Nov 25th, 2019 11:10 pm
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slychiu
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What type of ucm is it and what is the errorr message?Is it "cannot connect to ucm  " or is it " sign in code wrong" the 1st means connection issue. Check the ip addressCan you signing on the keypad? 



 Posted: Tuesday Nov 26th, 2019 10:51 am
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dantseb
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Found the problem, There was a driver trying to communicate withe the alarm using the old sign code.And after turn off the alarm for 5 minutes it sort the problem.
What was happening is that this driver was insisting in log with the old code, and the alarm  got locked, i could not log in ether using a keypad or using the configurator software.
the unit is a  [highlight= rgb(222, 222, 222); font-family: Lato, sans-serif; font-size: medium; text-align: center;]UCM/KNX2 .



 Posted: Thursday Nov 28th, 2019 03:10 am
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slychiu
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6  wrong atttempts will cause a sign in tamper alarmTo reset, you must enter the correct code 2 times on the keypad



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