Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Firmware Upgrading Problems > COMFORT II SPC upgrade issue |
Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Firmware Upgrading Problems > COMFORT II SPC upgrade issue |
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nbexiga Member
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Hi I have a Comfort SPC II that I did an upgrade of the UCM of the Module via the Comfigurator with latest Version. I have a ETH01 for connect to the board. After the upgrade ir got no error, but when I see the keypad it got with no letters on the screen. I noticed that the Comfigurstor lost the connection to the UCM. I resented via the reset switch button and it starting displaying again. But I have no connection to the System now.. I also opened the DSManager but cannot find the UCM  What can I do now? How can I revert this update or connect to the UCM .? I dont have USB to connect directly.. Is it any issue with the Tibbo Board? Please help me. Thanks Nuno |
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slychiu Administrator 
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The Tibbo is probably faulty. I suggest getting a ETH03 or USB to replace the ETH01 which is more than 10 years old |
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nbexiga Member
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HI, Why after the upgrade de KT was with no information on the display? I had to reset the comfort and after that i start worked.? probably is any issue with the firmware no? Where i can get a ETH03 ? |
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nbexiga Member
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And how can i see now if the firmware was upgraded correctly? because as i am seeing in the ETH03 manual that the firmware for comfort must be Comfort firmware 7.057 , and i really cannoy connect now to the UCM |
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slychiu Administrator
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You can buy ETH03 from your usual distributorit is normal to require reset after a firmware upgrade |
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nbexiga Member
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ok... i will check.. because the ETH01 i purchase from the internet years ago.. i cannot remember from what site.. but i know that was online.. if there is that option now.. i prefer |
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nbexiga Member
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and if i purchase the ETH03 and still now working? how can i ensure that is an issue with the ETH module? how can i troubleshoot that? any way with to see what firmware is the UCM now? with no ETH0 access? because eall seems working as expected . the lights... the time programs... everything seems ok , but only the connection i am getting error connecting to UCM and the tibbo ds manager cannot find any device... before the upgrade was very good working |
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slychiu Administrator
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UCM firmware upgrade cannot affect DS Manager |
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Ingo UCM Pi Users 
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I had a similar issue upgrading my UCM/Ethenet with an Eth01 module. As unlikely as it sounds, DS Manager stopped seeing the module after the upgrade. After a downgrade, using the cable method, it worked again and DS Manager saw the module also. |
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nbexiga Member
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Ingo, Thanks for your update. so i have to buy the USB to connect to the UCM and downgrade the firmware? What cable method can i do? i only have access by ETH01 now.. Or is it better to purchase the ETH03 ? It will work with the ETH03 purchase? |
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nbexiga Member
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Probably it's the new UCM version that is not compatible with the ETH01 |
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nbexiga Member
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Ingo wrote: I had a similar issue upgrading my UCM/Ethenet with an Eth01 module. As unlikely as it sounds, DS Manager stopped seeing the module after the upgrade. After a downgrade, using the cable method, it worked again and DS Manager saw the module also. But I dont have any more cable to connect directly to do the downgrade... |
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slychiu Administrator
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I suggest to get USB or ETh03 submodule, do not use the ETh01 anymore (which is more than 10 years old and no longer produced) both should work |
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nbexiga Member
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Ok, i will get the new module then. and after that i will test it and advise here if it works. thanks chiu. |
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nbexiga Member
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Hi good morning, the ETH03 will arrive today. later i will install it and try. any advise for the installation? Just replace the ETH01 and connect the new one? thanks |
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slychiu Administrator
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Turn off power to the UCM, remove the ETh01 and plug and mpount the ETH03 on the UCMThen power onUpgrade the firmware on UCM |
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nbexiga Member
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Ok, should i connect the cable with the 4 pins to the ucm only right? |
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slychiu Administrator
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Remove the white cable to disconnect the UCM from Comfortreconnnect it after plugging in the ETH03 There should not be anbny more wires |
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nbexiga Member
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Hi unfortunattly bad news... now i can see the eth03 and ping it , but the same error after tried Comfigurator.. Failed to connect to ucam - check ucm connection settings..  https://pasteboard.co/Iw2oWCH.jpg Last edited on Thursday Sep 5th, 2019 06:36 pm by nbexiga |
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nbexiga Member
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I did it now!  just updated again configurator thanks i will do now a firmware upgrade to see |
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