Comfort Automation/ Security System Forums > Products > UCM > UCM Problems > Failed to Upgrade Firmware |
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pvrodrigues Guest
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Hello, I have a problem doing the login. I tried for Network (Local) and USB and always have this message "Login Not valid for requested operation". In this moment my UCM not work. I need help to instal my programming. What I have to do? RegardsPedro Rodrigues |
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slychiu Administrator
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"Log in not valid" means that you have not entered the correct user codeAre you able to sign in on the keypad? If so use the same user code to log in to the UCM If you have lost the user codes, see this topic ffor instructions on how to reset to 1234, provided that you have the engineer code |
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pvrodrigues Guest
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I can't use the keypad, the screen is blank! the only UCM that works is the UCM03 GSM. I can´t use the Wizcomfort. I have a backup of my configuration. I need help to restore my system by comfigurator. |
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TheMax74 Member
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Check the cables first. What have you tried to solve the issue? When has it appened? |
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pvrodrigues Guest
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The cables are all correctly connected. I think this problem happened after an attempt to update Firmware. How can I connect to UCM and downgrade Firmware? |
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TheMax74 Member
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Follow the instructions on the user manual. If a firmwar uodate fails, do not reset the comfort and try again to update the firmware. If you cannot update via ucm eth, you need to do the firmware update via cable, as stated on the user manual. |
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pvrodrigues Guest
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I can't firmware update via cable. always gives the following message "DUT not connected". What can I do? |
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slychiu Administrator
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That message means you have not connected the cables correctly Please read and follow the instructions very carefully here http://www.comfortforums.com/view_topic.php?id=1216&forum_id=4&jump_to=4472#p4472The cables must be correctly connected as well as the shunts |
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pvrodrigues Guest
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I already started the update. Thank you for your help. what firmware version should I use? the last? I purchased my equipment in 2013. |
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slychiu Administrator
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Use the latest ULT 7.153 |
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pvrodrigues Guest
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I can not access the keypad. now displays the following message. "RS485 Communication Failed!" I already checked all the connections. what can I do? update firmwere on KT03? |
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slychiu Administrator
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pvrodrigues Guest
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Yes, the firmware upgrade using the UCM firmware, has been updated. I file updated has ULTx7.153.I did the firmware apgrade on Keypad, used KT7.064. But after this, I can't login. Always have this message :"Login Not valid for requested operation" My keypad not work, is dead. I tried to access via Iphone app, but I have the following message " Invalid Login - please retry" I tried to access via GSM Module and I was able to activate and deactivate the alarm. But when disabled, always sending sms " Alarm - Signin Tamper-001 Controller". What can I do to restore Login and my system? Please Help me. |
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slychiu Administrator
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Did you do the following?
Please let me know if you have done the above steps. We have to know exactly what you did or did not do in order to assist correctly Last edited on Wednesday Aug 14th, 2019 05:43 am by slychiu |
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pvrodrigues Guest
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Yes I did everything correctly. After upgrade completed, I removed the UCM firmware upgrading cable from the Comfort PCB and Reset the Comfort PCB. The green led slowly blinked and beeped, didn't say security off. The keypad only show the attached image. Attachment: IMG1.png (Downloaded 30 times) |
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slychiu Administrator
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What firmware did you upgrade, KT03 or Comfort? Is there another keypad NOT KT03 that you can enter your code I think there are other information which we do not know about what has happened. send your cclx file to support@cytech.biz |
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slychiu Administrator
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take a photo of the Comfort and UCM PCB with good resolution |
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pvrodrigues Guest
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In KT03 : KT7.064 In Comfort : ULTx7.153 I don't have keypad anymore, only KT03. I already sent the cclx file to the email. |
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slychiu Administrator
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There was no email received, please check support@cytech.biz what about hi res photo of Comfort and UCM take a video of UCM with leds flashing and send it as well |
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Home Comfort Distributors
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We have used a KP06 cut into the old KT03 frame - to replace any KT03's I suggest you do the same the KT03 are simply not good news the functionality was and programming was actually OK bu the touch screen and resolution were appalling. Attachment: gladwin router pw.txt (Downloaded 2 times) |
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pvrodrigues Guest
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I already restore login 1234 I pressed the button Download on UCM Ethernet and the sistem back My keypad work perfectly. only the audio messages have to be recovered. Thanks for your help. |
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slychiu Administrator
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Some reminders on doing firmware upgrade There are different methods of doing Firmware Upgrade, described here http://www.comfortforums.com/forum4/1783.html Use UCM/ETH03 or UCM/USB to upgrade, NOT ETH02 or ETH01 as these are not supported. If the UCM and Comfort firmware are version 7, with the latest Comfigurator, then right click on the module and select "Check for Upgrades" see http://www.comfortforums.com/forum92/3400.html There is no need to use the firmware upgrading cable Upgrade the UCM first followed by Comfort, then other modules eg Keypad, other ucms etc If the firmware upgrade fails for any reason the upgraded module will not be useable if the upgrade did not finish. Do NOT disconnnect or switch off the system. Comfigurator will give an option "Continue Upgrade from last address? " select yes and allow the upgrade to continue This will often alloww the upgrade to complete. If it still fails, use the UCM Firmware upgrade method, see http://www.comfortforums.com/forum4/1216.html make sure the cables are connected correct |