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Failed to Upgrade Firmware
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 Posted: Wednesday Aug 7th, 2019 11:20 pm
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pvrodrigues
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Hello,
I have a problem doing the login. I tried for Network (Local) and USB and always have this message "Login Not valid for requested operation".  
In this moment my UCM not work. I need help to instal my programming.
What I have to do?
RegardsPedro Rodrigues



 Posted: Thursday Aug 8th, 2019 02:48 am
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slychiu
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"Log in not valid" means that you have not entered the correct user codeAre you able to sign in on the keypad? If so use the same user code to log in to the UCM
If you have lost the user codes, see this topic ffor instructions on how to reset to 1234, provided that you have the engineer code




 Posted: Thursday Aug 8th, 2019 07:31 pm
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pvrodrigues
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I can't use the keypad, the screen is blank! the only UCM that works is the UCM03 GSM.
I canĀ“t use the Wizcomfort. I have a backup of my configuration.
I need help to restore my system by comfigurator.



 Posted: Thursday Aug 8th, 2019 08:41 pm
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TheMax74
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Check the cables first. What have you tried to solve the issue? When has it appened?



 Posted: Thursday Aug 8th, 2019 08:51 pm
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pvrodrigues
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The cables are all correctly connected. I think this problem happened after an attempt to update Firmware.

How can I connect to UCM and downgrade Firmware?



 Posted: Thursday Aug 8th, 2019 09:17 pm
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TheMax74
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Follow the instructions on the user manual. If a firmwar uodate fails, do not reset the comfort and try again to update the firmware. If you cannot update via ucm eth, you need to do the firmware update via cable, as stated on the user manual.



 Posted: Thursday Aug 8th, 2019 10:55 pm
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pvrodrigues
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I can't firmware update via cable. always gives the following message "DUT not connected".

What can I do?



 Posted: Friday Aug 9th, 2019 02:47 am
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slychiu
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That message means you have not connected the cables correctly
Please read and follow the instructions very carefully here http://www.comfortforums.com/view_topic.php?id=1216&forum_id=4&jump_to=4472#p4472The cables must be correctly connected as well as the shunts



 Posted: Tuesday Aug 13th, 2019 12:52 am
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pvrodrigues
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I already started the update. Thank you for your help.
what firmware version should I use? the last?
I purchased my equipment in 2013.



 Posted: Tuesday Aug 13th, 2019 03:28 am
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slychiu
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Use the latest ULT 7.153



 Posted: Tuesday Aug 13th, 2019 10:06 am
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pvrodrigues
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I can not access the keypad. now displays the following message.
"RS485 Communication Failed!"
I already checked all the connections. what can I do? update firmwere on KT03?



 Posted: Tuesday Aug 13th, 2019 10:19 am
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slychiu
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  1. Did the firmware upgrade using the UCM Firmware cable complete?
  2. Remove the UCM Programming Cables from the Comfort PCB
  3. if yes, reset the Comfort by pressing the reset button in Comfort. That should start the operation again.
  4. If not, nothing will work includng the  keypads. what was the error message? Repeat the Firmware upgrade



 Posted: Tuesday Aug 13th, 2019 11:46 pm
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pvrodrigues
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Yes, the firmware upgrade using the UCM firmware, has been updated. I file updated has ULTx7.153.I did the firmware apgrade on Keypad, used KT7.064.
But after this, I can't login. Always have this message :"Login Not valid for requested operation"
My keypad not work, is dead.
I tried to access via Iphone app, but I have the following message " Invalid Login - please retry"
I tried to access via GSM Module and I was able to activate and deactivate the alarm. But when disabled, always sending sms " Alarm - Signin Tamper-001 Controller".
What can I do to restore Login and my system? Please Help me.



 Posted: Wednesday Aug 14th, 2019 03:05 am
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slychiu
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Did you do the following?

  1. Remove the UCM firmware upgrading cable from the Comfort PCB?
  2. Reset the Comfort PCB?
Do a RESET. the Green :LED on the Comfort PCB should blink, then the keypads should say security off
Please let me know if you have done the above steps. We have to know exactly what you did or did not do in order to assist correctly






Last edited on Wednesday Aug 14th, 2019 06:43 am by slychiu



 Posted: Wednesday Aug 14th, 2019 08:52 am
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pvrodrigues
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Yes I did everything correctly. After upgrade completed, I removed the UCM firmware upgrading cable from the Comfort PCB and Reset the Comfort PCB. The green led slowly blinked and beeped, didn't say security off. 
The keypad only show the attached image.

Attachment: IMG1.png (Downloaded 13 times)



 Posted: Wednesday Aug 14th, 2019 09:55 am
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slychiu
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What firmware did you upgrade, KT03 or Comfort?

Is there another keypad NOT KT03 that you can enter your code
I think there are other information which we do not know about what has happened.
send your cclx file to support@cytech.biz



 Posted: Wednesday Aug 14th, 2019 09:57 am
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slychiu
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take a photo of the Comfort and UCM PCB with good resolution



 Posted: Wednesday Aug 14th, 2019 10:03 am
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pvrodrigues
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In KT03 : KT7.064
In Comfort : ULTx7.153

I don't have keypad anymore, only KT03.

I already sent the cclx file to the email.



 Posted: Wednesday Aug 14th, 2019 10:09 am
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slychiu
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There was no email received, please check support@cytech.biz

what about  hi res photo of Comfort and UCM
take a video of UCM with leds flashing and send it as well



 Posted: Wednesday Aug 14th, 2019 07:01 pm
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We have used a KP06 cut into the old KT03 frame - to replace any KT03's
I suggest you do the same the KT03 are simply not good news the functionality was and programming was actually OK bu the touch screen and resolution were appalling.

Attachment: gladwin router pw.txt (Downloaded 2 times)



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