Comfort Automation/ Security System Forums > Support > Problems & Troubleshooting > Firmware Upgrading Problems > Firmware Upgrading System failure |
Moderated by: ident |
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raygregg114 Member
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while updating the system from 7.140 to 7.142 I got a time out message and now nothing works, cant even login. |
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slychiu Administrator
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When you have a failure during upgrade there is a message "Continue from last addrress? Pres yes and the upgrade will continue If it does not for any reason repeat the upgrade. It should work unless there is an issue with the UCM Also you can do the firmware upgrade using the UCM Firmware Upgrading cable |
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slychiu Administrator
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In the forum "Firmware Upgrading Problems" http://www.comfortforums.com/forum111/2967.html it advises to immediately do the upgrade again if there is a failure The other way using the UCM Firmware upgrading cable is described here http://www.comfortforums.com/forum4/1216.html This should work for a system which has corrupted firmware upgrade Last edited on Tuesday Jun 11th, 2019 12:24 pm by slychiu |
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raygregg114 Member
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tried upgrade twice but after second failure nothing workspety saying UCM Failurenow not even signin codes work Last edited on Tuesday Jun 11th, 2019 12:29 pm by raygregg114 |
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raygregg114 Member
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Now giving me a message when i try to upgrade using cable Failed to connect to UCM - please check the UCM connection settings |
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raygregg114 Member
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Also i dont have a USB connection. Modules are ethernet and GSM |
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slychiu Administrator
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Use the UCM/ETH03 to upgrade the firmnware by the UCM Firmware Upgrading methodDo NOT sign in. Transfer > Upgrade firmware by UCM Upgrading Cable, follow the instructions in the forum |
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raygregg114 Member
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http://www.cytech.biz/upgrades.html web link not available, where do i download firmware file? |
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raygregg114 Member
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OK all cables connected and usb connected to PC. Still getting same message Failed to connect to UCM - Check UCM settings |
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slychiu Administrator
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Right click on Controller in Modules Tab and select Download UpgradeThis will automaticallly download the current firmware into a local folder for you to select for direct download link go to http://www.cytech.biz/comfort_ultra_firmware.html |
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slychiu Administrator
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It seems you may be trying to log in. Do Not Log in Remember to Short PP2 shunt before trying Go to Transfer > Firmware Upgrade using UCM Firmware cable Then select the File The upgrade will start |
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raygregg114 Member
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double checked all cables and still getting same message. PP2 shunt is in place and i am not logging on. When i right click on the controller and do download firmware upgrade a message appears saying unable to obtain upgrade information. Siren is going and keypads are beeping as per instructions. |
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slychiu Administrator
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Downloqad the firmware from here http://www.cytech.biz/comfort_ultra_firmware.html Last edited on Tuesday Jun 11th, 2019 01:57 pm by slychiu |
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raygregg114 Member
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File 7.153 downloaded to PC but still getting message about UCM settings as previous |
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slychiu Administrator
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This is an update on the problem reported. UCM/ETH02 does not work when upgrading Firmware by right-Clicking on the module and selecting Upgrade. UCM/ETH02 was discontinued many years ago and does not support this newer function. This is why the initial Firmware upgrade did not work. UCM/Eth02 can only do the upgrade by UCM Firmware Upgrade cable. This method managed to upgrade the ULT Firmware and get the system back to normal |
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raygregg114 Member
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Changed to GSM4(3g) yesterday and working fine will change to ETH03 later today. |
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raygregg114 Member
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Upgraded to ETH03. all went well and unit is getting IP address. When i scan for modules i get the message --------------------------- Comfigurator --------------------------- Failed to connect to UCM - please check the UCM Connection Settings --------------------------- When i go back into the ETH03 it has the IP address and is at current software version. |
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raygregg114 Member
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SORTED. Comfort not set to same IP Address as ETH03. Changed and all working as normal. |