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Firmware Upgrading System failure
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 Posted: Tuesday Jun 11th, 2019 10:20 am
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raygregg114
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while updating the system from 7.140 to 7.142 I got a time out message and now nothing works, cant even login.



 Posted: Tuesday Jun 11th, 2019 01:18 pm
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slychiu
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When you have a failure during upgrade there is a message "Continue from last addrress? Pres yes and the upgrade will continue
If it does not for any reason repeat the upgrade. It should work unless there is an issue with the UCM
Also you can do the firmware upgrade using the UCM Firmware Upgrading cable



 Posted: Tuesday Jun 11th, 2019 01:24 pm
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slychiu
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In the forum "Firmware Upgrading Problems" http://www.comfortforums.com/forum111/2967.html it advises to immediately do the upgrade again if there is a failure

The other way using the UCM Firmware upgrading cable is described here http://www.comfortforums.com/forum4/1216.html


This should work for a system which has corrupted firmware upgrade





Last edited on Tuesday Jun 11th, 2019 01:24 pm by slychiu



 Posted: Tuesday Jun 11th, 2019 01:27 pm
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raygregg114
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tried upgrade twice but after second failure nothing workspety saying UCM Failurenow not even signin codes work

Last edited on Tuesday Jun 11th, 2019 01:29 pm by raygregg114



 Posted: Tuesday Jun 11th, 2019 01:40 pm
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raygregg114
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Now giving me a message when i try to upgrade using cable
Failed to connect to UCM - please check the UCM connection settings



 Posted: Tuesday Jun 11th, 2019 01:52 pm
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raygregg114
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Also i dont have a USB connection. Modules are ethernet and GSM



 Posted: Tuesday Jun 11th, 2019 01:54 pm
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slychiu
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Use the UCM/ETH03 to upgrade the firmnware by the UCM Firmware Upgrading methodDo NOT sign in. Transfer > Upgrade firmware by UCM Upgrading Cable, follow the instructions in the forum



 Posted: Tuesday Jun 11th, 2019 01:56 pm
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raygregg114
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http://www.cytech.biz/upgrades.html
web link not available, where do i download firmware file?



 Posted: Tuesday Jun 11th, 2019 02:30 pm
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raygregg114
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OK all cables connected and usb connected to PC. Still getting same message
Failed to connect to UCM - Check UCM settings



 Posted: Tuesday Jun 11th, 2019 02:31 pm
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slychiu
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Right click on Controller in Modules Tab and select Download UpgradeThis will automaticallly download the current firmware into a local folder for you to select

for direct download link go to http://www.cytech.biz/comfort_ultra_firmware.html



 Posted: Tuesday Jun 11th, 2019 02:35 pm
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slychiu
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It seems you may be trying to log in. Do Not Log in
Remember to Short PP2 shunt before trying

Go to Transfer > Firmware Upgrade using UCM Firmware cable
Then select the File
The upgrade will start



 Posted: Tuesday Jun 11th, 2019 02:48 pm
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raygregg114
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double checked all cables and still getting same message. PP2 shunt is in place and i am not logging on. When i right click on the controller and do download firmware upgrade a message appears saying unable to obtain upgrade information.
Siren is going and keypads are beeping as per instructions.



 Posted: Tuesday Jun 11th, 2019 02:55 pm
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slychiu
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Downloqad the firmware from here 


http://www.cytech.biz/comfort_ultra_firmware.html

Last edited on Tuesday Jun 11th, 2019 02:57 pm by slychiu



 Posted: Tuesday Jun 11th, 2019 03:00 pm
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raygregg114
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File 7.153 downloaded to PC but still getting message about UCM settings as previous



 Posted: Monday Jun 17th, 2019 01:04 pm
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slychiu
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This is an update on the problem reported.

UCM/ETH02 does not work when upgrading Firmware by right-Clicking on the module and selecting Upgrade. UCM/ETH02 was discontinued many years ago and does not support this newer function. This is why the initial Firmware upgrade did not work.


UCM/Eth02 can only do the upgrade by UCM Firmware Upgrade cable. This method managed to upgrade the ULT Firmware and get the system back to normal



 Posted: Wednesday Jun 19th, 2019 07:47 am
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raygregg114
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Changed to GSM4(3g) yesterday and working fine will change to ETH03 later today.



 Posted: Wednesday Jun 19th, 2019 09:57 am
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raygregg114
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Upgraded to ETH03. all went well and unit is getting IP address. When i scan for modules i get the message
---------------------------
Comfigurator
---------------------------
Failed to connect to UCM - please check the UCM Connection Settings
---------------------------
When i go back into the ETH03 it has the IP address and is at current software version.



 Posted: Wednesday Jun 19th, 2019 10:26 am
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raygregg114
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SORTED. Comfort not set to same IP Address as ETH03. Changed and all working as normal.



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