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Delete the access code
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 Posted: Thursday Jan 3rd, 2019 02:04 pm
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migueldefender
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Hello,

we have bought a new home that had already installed the Cytech Confort II. 

The problem is that we can not arm or disarm the alarm, because we do not know the code that the previews owner had. Also we already try to contact the previews owner, but with no success. 

When the alarm activate the sirens we disconect the energy of all house and then the alarm be deactivated. Like you can imagine, that's not a plausible solution... 

It's possible to reset the code and have our own code?


Best regards from Portugal,
Miguel



 Posted: Thursday Jan 3rd, 2019 05:40 pm
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Ian
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Is this helpful; http://www.comfortforums.com/forum16/2357.html



 Posted: Thursday Jan 3rd, 2019 05:53 pm
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migueldefender
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Thank you!! :-) Yes, I do belive it will help me. :-)




 Posted: Friday Jan 4th, 2019 09:30 am
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We are installers and service agents for Comfort - we take on a lot of Comfort installs that are not our own. There is s possibility we may already know of the property and have a copy of the .cclx file.
Happy to be of assistance . Perhaps send me an e-mail seperately



 Posted: Friday Jan 4th, 2019 04:00 pm
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migueldefender
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Home wrote: We are installers and service agents for Comfort - we take on a lot of Comfort installs that are not our own. There is s possibility we may already know of the property and have a copy of the .cclx file.
Happy to be of assistance . Perhaps send me an e-mail seperately


Hello Home,

many thank, but I'm from Portugal an you from UK. ;-)


My best regards,
Have a great 2019,




 Posted: Friday Jan 4th, 2019 11:05 pm
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Happy to pop out to Portugal if you want to pay !
A



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