Comfort Automation/ Security System Forums > Software Applications > Comfort Android App > PROBLEMS SETTING UP THE APP ON SAMSUNG GALAXY S6 |
Comfort Automation/ Security System Forums > Software Applications > Comfort Android App > PROBLEMS SETTING UP THE APP ON SAMSUNG GALAXY S6 |
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Home Comfort Distributors
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When setting up new account or changing the settings in an existing account on a Samsung Galaxy S6 the screen that appears for the typing function obscures the import and done buttons - so to actually complete the setup exercise is next to impossible! Ive experienced the same problem with most android hardware PLEASE HELP THE NUMBER OF CUSTOMERS THAT COMPLAIN >>>>>>>>>>>>> Attachment: Screenshot_20181129-091459.png (Downloaded 64 times) |
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John W UCM Pi Users
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Hmm, I have an S8 and have just checked. When I enter this screen I get the right hand hot button (which is below the screen you have there) changed from a back arrow to a down arrow. Pressing this closes the keyboard. This is the same operation on my wifes S9, and I think her previous A5. What version of OS are you running ? My phone shows android version 8.0.0 if it helps. |
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slychiu Administrator 
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The down arrow should be seen in Android, see belowBut if you set full screen you will hide the button Attachment: screen.jpg (Downloaded 57 times) |
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Home Comfort Distributors
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Samsung S6Android V7.0 I don't believe that I can get an arrow screen at the bottom there would not be enough room have not seen this function. I don't think it is just me many of our customers have been struggling to get their apps installed due to this problem |
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slychiu Administrator
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Our developer had the undersatnding that the pull down button was available on all android phones. But we will add a button in the next version of the android app |
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Swiss-Toni UCM Pi Users 
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Same issue on my phone samsung A3 |
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Home Comfort Distributors
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Bearing in mind that I now have SEVERAL customers that are looking to implement the APP and cannot ! WHEN IS THE NEXT ITTERATION OF THE APP DUE OUT? |
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John W UCM Pi Users
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I just tried this again on my phone and can reproduce what you are seeing. I believe it could be because of your phone settings. If you swipe up from the bottom of the screen does it present the navigation bar ? If this does it, double click on the dot on the left of the navigation bar so it doesn't auto-hide. You can double tap it again to auto-hide the bar again :-) I hope this helps. Obviously if this doesnt do it, I've been no help at all  Last edited on Monday Dec 3rd, 2018 12:39 pm by John W |
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slychiu Administrator
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Thanks I was trying to figure out how to lock that navigation bar, as I prefer to have it available all the time |
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Home Comfort Distributors
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My S6 does NOT swipe up. As far as I can see this would not be a default option and after a few minutes searching through the settings I cannot see where this would be activated. So when is the long awaited update to the app expected? May be first 1/4 of 2019? |
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John W UCM Pi Users
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For reference its under settings -> display -> navigation bar. I don't think there is anything there that will fix your problem though, since this is for the soft keys and you say you don't see them. Doesn't the Galaxy S6 have hard home and back keys anyway ? My samsung Tab S has hard keys, and pressing the back/undo button removes the keyboard, I just tried it. I hope you can resolve this, it sounds like a right pain :-/ |
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Home Comfort Distributors
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so the question is .... will anything ever get done about this..?[size= ]Is there an agenda for updates to the app(s).[size= ]which company developed the app ?are they still involved! |
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slychiu Administrator
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we will fix it in the next version but we are unable to give you a firm dateYou should not use it until you are satisfied |
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Home Comfort Distributors
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Its not that simple though We have CUSTOMERS who expect to be able to use the app and have paid for us to set up. So as an installer of many years you are telling me not to install the app until we are satisfied! But you can provide no indication of when the upgrade may occur! |
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slychiu Administrator
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Our app was designed to be simple and perform some basic functions; See security zones, arm and disarm, control appliances and see their status We will address the problem of some samsung phones not able to enter the code due to your settings However other requests etc to revamp the whole thing is not happening. |
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slychiu Administrator
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Taking a look at your problem again, it looks like a phone or OS problem, or you have missed a setting The screen without the keyboard is shown below In all android phones the Home and Back buttons must be there otherwise a lot of apps will have problems Pressing the back button removes the keyboard Otherwise there is a down arrow button The keyboard is needed in all the numeric fields. The phone has to provide a way to remove the keyboard from view The Done button is at the bottom as it usually is. moving to the top would not be good visually Is this an app problem or a phone/OS problem? I think there must be a setting to maker it work properly on the phone Attachment: setup.jpg (Downloaded 34 times) Last edited on Sunday Dec 9th, 2018 05:25 am by slychiu |
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slychiu Administrator
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For example the Contacts app in Samsung would have this problem if you cannot press the down arrow button or the back button to remove the keyboard Attachment: contacts.jpg (Downloaded 34 times) |
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John W UCM Pi Users
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Home, just to confirm again please, is this an S6 or a J6 ? The S6 has hard buttons that are obviously always there (so you won't get the soft navigation bar too, and won't see them on a screen shot), the J6 has soft buttons on a navigation bar as discussed above. I'm sorry, I can't fix anything for you, but just trying to help since we use samsung phones / tablets, and don't see this. |
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Njay22 Guest
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Just try pressing the back button of the **phone** once.. That should get rid of the keyboard I too don't have a virtual down arrow so in all apps I have to press the back button of the phone to get rid of the keyboard |
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Home Comfort Distributors
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S6 |
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slychiu Administrator
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Please upgrade to version 2.1. This version should fix your problem even though we did not expereince this |
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