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KP04A/KP06A Error Messages
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 Posted: Sunday Aug 5th, 2018 07:41 am
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slychiu
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KP04A/KP06A LCD error messages

ID Conflict
This means the Keypad has an ID conflict with another Keypad in the system. Each keypad must have a unique id. eg if there are 4 keypads, they must have IDs 1,2,3,4 without any missing IDs. If any 2 Keypds have the same ID then the ID Conflict message is seen. Check the Keypad ID in settings menu and change it. See http://www.comfortforums.com/forum105/4820.html


No Bus Communications This means that the RS485 bus is not connected to the keypad. Check the connection of the KA/KB connector wiring to the Comfort KA/KB terminals

Keypad/ID not Polled
This means that the Keypad is connected to KA/KB (so there is bus communicatiomns) but the keypad ID is not polled by Comfort. This is a problem with the ID.
The keypad may have its ID set correctly, but Comfort does not know that this ID is connected in the system.
To fix this do a Scan for Modules in Comfigurator see http://www.comfortforums.com/forum128/4073.html
Check that the keypad ids are in correct sequence eg 1,2,3,4 for 4 keypads, and write Modules and settings to comfort.

Another method is just to reset the Comfort controller. Comfort will automatically detect all modules in the system and poll them. Comfort firmware must be 7.142 or above

"Incompatible Text Format - Press *1 to Sync"
This message means the spoken Vocabulary in Comfort is not the same as the text format in the KP04A/KP06A. This may be due to a different vocabulary/wordlist in the same language, or a different language.Press *1 at the same time on the keypad if this message is seen. A progress bar should be seen on the LCD.

If the error message remains, then there may be a problem with the Comfort voice.

Check if other keypads have the same error message if there is more than 1 keypad.
Test if the voice can be heard on the keypad by entering the user code and # on the Keypad. The voice menu "welcome, security off..." should be heard. if there is no voice then the voice may be corrupted. This is a problem with Comfort, not the keypad

Press the reset button on Comfort. Often this can cause the voice to recover. If not then the voice is corrupted.
Do a Vocabulary Upgrade using Comfigurator to transfer the vocabulary to Comfort.See http://www.comfortforums.com/forum76/1623.html


 


Last edited on Sunday Aug 5th, 2018 07:51 am by slychiu



 Posted: Thursday Aug 9th, 2018 07:22 pm
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Swiss-Toni
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Hi
Are their any issues surrounding the following keypads and having them set in different partitions.
KP03
KP04
KP05



 Posted: Friday Aug 10th, 2018 02:41 am
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slychiu
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Only KP04A, KP05A, KP06A and KT03 can be used in a system with partitions
If you use KP03, non-A KP04, KP06, KP06 they will not behave correctly



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