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 Posted: Saturday Jan 6th, 2018 09:57 pm
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DavidJ
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I've been running the system rock solid for around a year. Today I lost ST communication the Comfort interface so plugged the Pi into an HDMI to see what it was doing. It seems to have changed IP and it doesn't except my login credentials. Its now sitting at "login alpha-uhai".I can also access the Automation interface.Any help greatly appreciated as I have become reliant on this.Thanks 



 Posted: Sunday Jan 7th, 2018 11:08 am
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Swiss-Toni
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Have you checked you router settings and connections......



 Posted: Sunday Jan 7th, 2018 12:19 pm
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DavidJ
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That's not changed at all. But yes 8 checked it.



 Posted: Sunday Jan 7th, 2018 12:25 pm
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DavidJ
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That's not changed at all. But yes I checked it.



 Posted: Sunday Jan 7th, 2018 01:09 pm
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Swiss-Toni
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You will not be able to login from the PI directly something to do with the alphworks setup but if the PI is working the ST has a habit of loosing comms, You should be able to see if the PI is doing what it is supposeed to be doing from the Alphaworks interface. if there are issues with the PI connection and the sd card has been hammered, the likehood is that it is the PSU on the PI this seems to be the most common fault that triggers issues with the PI but I am unsure what youa re saying you lost your comms on either PI or S
THe PI ip address should be available form your router, make sure it is a static address...

Last edited on Sunday Jan 7th, 2018 01:13 pm by Swiss-Toni



 Posted: Sunday Jan 7th, 2018 02:07 pm
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DavidJ
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Thanks for feedback. That explains why I can't login. So it seems that the problem must be that it has for some reason changed the IP from.48 to .130.
Any idea how I can change it back as I assume that would fix the issue?



 Posted: Sunday Jan 7th, 2018 02:07 pm
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DavidJ
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Thanks for feedback. That explains why I can't login. So it seems that the problem must be that it has for some reason changed the IP from.48 to .130.
Any idea how I can change it back as I assume that would fix the issue?



 Posted: Sunday Jan 7th, 2018 06:07 pm
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Swiss-Toni
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That has to be set from your router settings not the R-PI, I dont know if that will fix the problem though. Either way you should make a static local address regardless from the router settings.

Last edited on Sunday Jan 7th, 2018 06:08 pm by Swiss-Toni



 Posted: Sunday Jan 7th, 2018 06:55 pm
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DavidJ
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I am sure I would have set a fixed IP to the Pi initially. I am not sure how/if I can change its IP at the Router as I have an over complex (for me) Mikrotic router...



 Posted: Monday Jan 8th, 2018 01:00 pm
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DavidJ
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Thanks for help. I managed to change the IP and now all works perfectly again, appreciate advice.



 Posted: Monday Jan 8th, 2018 01:00 pm
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DavidJ
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Thanks for help. I managed to change the IP and now all works perfectly again, appreciate advice.



 Posted: Monday Jan 8th, 2018 09:17 pm
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mattbrain
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Just a quick follow up on this.


The current (non commercial) solution does require the R-Pi, either via DHCP configuration on the router or by manually setting, to have a static IP address. This is compounded by needing to have internet access so it can reach http://www.alphawerk.co.uk.


I am working on updating the code so the latter issue is removed and I am working on understanding the mitigation available on ST for the former issue.


In other news, I am very excited to say that a prototype of a dedicated UCM is nearing completion which will allow for much tighter integration and broader IOT support - whilst nothing may appear to be in progress to followers of this forum, rest assured stuff is going on :)



 Posted: Sunday Mar 4th, 2018 06:11 pm
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burtonjk
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Afternoon all

I have lost access to http://alpha-uhai.local today. First thing I noticed was that all my Comfort 'things' went offline and following some diags found that I couldn't access the pi web service either via http://alpha-uhai.local or it's static IP. I can ping the pi, so my network connectivity is fine.

I also cannot reach http://www.alphawerk.co.uk and wonder if this is related.

Any help greatly appreciated

Thanks

Jim



 Posted: Sunday Mar 4th, 2018 06:39 pm
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DavidJ
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Yes I guess there is a problem. I have spent all day assuming it was a similar DNS problem that I experienced a couple of months ago. Thanks to your response and the fact that the server cant be reached (which sadly was the final thing I tried) I assume its their server down.



 Posted: Sunday Mar 4th, 2018 09:55 pm
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wexfordman
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Oops, looks like it's down for me also



 Posted: Sunday Mar 4th, 2018 11:01 pm
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schford
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just noticed me too! Spent an hour toruble shotting till I thought to check the forums :-)



 Posted: Sunday Mar 4th, 2018 11:03 pm
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DavidJ
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They are working on it.



 Posted: Sunday Mar 4th, 2018 11:58 pm
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mattbrain
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Hi Guys

I have just got back from a weekend on a charity fundraiser for Macmillan and only saw this issue earlier today when it was raised to my attention. This is as a result on an ongoing bug we are currently addressing. I anticipate the workaround will be complete in the next few hours and everything should start working as previously.

We are working to overcome this issue on a permanent basis but it had been put on the back burner whilst we work on the new hardware platform. I'll try to bring this forward and make a patch available to overcome this specific issue.

Thanks for your patience,

Matt



 Posted: Monday Mar 5th, 2018 12:58 am
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mattbrain
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Hi All

It's back up - your systems should all start behaving well shortly.

You can force it faster by pressing refresh in the comfort device in things.

Thanks,

Matt



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