Posted: Thursday Dec 7th, 2017 10:20 pm |
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phil1155
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Hi, I just read the section talking about Vocabulary download issues.I did what I should not have to: Download a new vocabulary. The process stopped just after typing F0, with a "vocab error" message.I tried 3 times without success. Since then ,no more voice messages. I tried to reload comfort firmware ( 7.117) but I am stuck when having to type F0. Thank you for giving me some guidancePhilippe Attachment: Capture.PNG (Downloaded 17 times)
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Posted: Friday Dec 8th, 2017 06:06 am |
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slychiu
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Is the screenshot before or after attemting the vocab transfer? That shows the vocab is valid amdn there should be voice
Please send the screenshot aftter the failed transfer
Can you try again with the voacb transgfer but before that open UCM I/O Monitor, then after it fails click Copy tpo Clipboard, save to a text file and send to support@cytech.biz
Please let us have the serial number on the Comfort which is on the PCB as Cxxxxx, or read it from the Controller Properties
Last edited on Friday Dec 8th, 2017 06:09 am by slychiu
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Posted: Friday Dec 8th, 2017 10:00 pm |
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phil1155
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Hi Slychiu,When upgrading the vocab, comfort message come to "upgrading vocab to comfort", the a progress bar opens and stay at 0%, bips are heard on the keypad, then ( 10sec later) a "vocab error" message appears. I don't see a CXXX number, would it be A021762 written a paper stuck on the board? Attachment: pbernard.txt (Downloaded 3 times)
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Posted: Saturday Dec 9th, 2017 06:26 am |
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slychiu
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Serial number starting with A is quite old
The vocab transfer was aborted after a while, I am not sure of the reason
what UCM are you using, it is ETH03 or ETH02?
If ETH03 can you upgrade to the latest ETH03 firmware (Not UCM firmware) in Comfort Server Manager
ETH02 may not even work with vocab upgrade
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Posted: Saturday Dec 9th, 2017 07:32 am |
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phil1155
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Only Ds Manager find an ethernet board, so should be an ETh1 or 2.
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Posted: Saturday Dec 9th, 2017 07:48 am |
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slychiu
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That would be ETH01 or ETH02
Perhaps you could send your Comfort to Laser and ask them to help to upgrade the vocabulary for you
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Posted: Saturday Dec 9th, 2017 08:06 am |
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phil1155
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If I upgrade to an ETH3 module, could I make it work? If not what should I get to do it myself?
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Posted: Saturday Dec 9th, 2017 08:57 am |
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slychiu
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Yes i think if you get ETH03 you should be able to di the upgrade yourself
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Posted: Saturday Dec 9th, 2017 10:25 am |
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phil1155
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I have an UCM 6.XXX, that would be ok with ETH03? Any solid benefit if I take the last UCM/ETH03 board?
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Posted: Saturday Dec 9th, 2017 11:18 am |
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Posted: Saturday Dec 9th, 2017 01:05 pm |
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phil1155
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Thanks Chiu, I am ordering it.
Received it and swap it. Was able to download the tables. Thanks for identifying the problem.Last edited on Friday Dec 29th, 2017 08:40 pm by phil1155
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