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Dial out not occurring when alarm triggers
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 Posted: Sunday Aug 27th, 2017 02:07 am
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davids
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I have conducted the Dial-out test and it seems that something is wrong.
There appears to be a dial-out taking place (I can hear the DTMF tones) but neither of the two mobile numbers registered to receive calls get called.
I briefly hear a message "Please check the number ..."
When I have had alarms recently (not turning the system off in time when I return home) there has been no call received on the dial-out numbers know to Comfort.


I have Comfort 1 Ultra which has been working OK in this respect for 10 years.



 Posted: Sunday Aug 27th, 2017 04:33 am
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slychiu
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Check that all the phone connections are correct, and your telephone service provider has not changed, or you have changed to ADSL as some of these digital lines are not compatible with DTMF tones

If everything is unchanged and it had been working for 10 years then itis possible that the board has developed a fault and it is time to upgrade to Comfort 2



 Posted: Sunday Aug 27th, 2017 07:27 am
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davids
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I have changed phone service from ADSL to cable a fair while ago but that could be responsible for the failures now. Anything I can change which may make a difference? 



 Posted: Sunday Aug 27th, 2017 07:57 am
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slychiu
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These fiber phone lines are often not compatible with auto dialing systems
I suggest to get a GSM module but that needs upgrade to comfort 3



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